Data Hosting: Data Centers are available in 3 economic regions: North America, Asia-Pacific, and Europe. Customers can choose to have their data hosted in the same region where their service is located.
Data protection: xMatters Software as a Service (SaaS) provides an advanced set of access controls and encryption for data in transit and at rest to help customers effectively protect their information.
To use xMatters SaaS, data controllers (our clients) only need to disclose the basic contact information required to deliver communications, such as:
Name
Email address
Phone number
From a privacy perspective, the customer is the controller of this data, and they have full control of the information, and can delete it from our platform any time they consider convenient.
xMatters processes customer data to operate and improve our services, help customers access and use our SaaS, respond to customer inquiries, and send communication related to the services.
xMatters maintains an up-to-date list of the names and locations of all sub-processors used for hosting or other service-processing activities. This list can be obtained by contacting compliance@everbridge.com.