xMatters has released an official statement and workshops to help customers navigate through COVID-19

Data Protection

xMatters follows the highest standards to keep customers’ data private.

  • Compliance: We comply with strict privacy regulations and have an Assurance Program in place. Every year, an independent third-party auditor inspects our practices to verify compliance with General Data Protection Regulation 2016/679 (GDPR), Personal Information Protection and Electronic Documents Act (PIPEDA), and Australian Privacy Principles, among others.
  • Data Security: Our security practices and controls are aligned with the highest internationally recognized standards, such as ISO 27001 and SOC 2. xMatters Information Security Management System is audited bi-annually by independent auditors and is centrally managed by an experienced Information Assurance Team.
  • Data Hosting: Data Centers are available in 3 economic regions: North America, Asia-Pacific, and Europe. Customers can choose to have their data hosted in the same region where their service is located.
  • Data protection: xMatters Software as a Service (SaaS) provides an advanced set of access controls and encryption for data in transit and at rest to help customers effectively protect their information.

Find out more information from GCP about their data centers.

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