xMatters follows the highest standards to keep customers’ data private.
- Compliance: We comply with strict privacy regulations and have an Assurance Program in place. Every year, an independent third-party auditor inspects our practices to verify compliance with General Data Protection Regulation 2016/679 (GDPR), Personal Information Protection and Electronic Documents Act (PIPEDA), and Australian Privacy Principles, among others.
- Data Security: Our security practices and controls are aligned with the highest internationally recognized standards, such as ISO 27001, ISO 27017, ISO 27018, SOC 2 and SOC 3. xMatters Information Security Management System is audited semi-annually by independent auditors and is centrally managed by an experienced Information Assurance Team.
- Data Hosting: Data Centers are available in 3 economic regions: North America, Asia-Pacific, and Europe. Customers can choose to have their data hosted in the same region where their service is located.
- Data protection: xMatters Software as a Service (SaaS) provides an advanced set of access controls and encryption for data in transit and at rest to help customers effectively protect their information.