The Power of xMatters
Automate and bring structure to collaboration so you can prevent outages, manage incidents, and keep the right people informed.
Empower Your Teams to Create Powerful Toolchains with Unlimited Self-Service Integrations
Create inbound and outbound integrations for two-way communications
Optimize workflows that span multiple systems
Quickly connect your people and the tools they use
Come full circle and update the originating system
Drive Action and Resolution with Powerful Collaboration
Aggregate data from multiple tools to form a complete perspective
Collaborate quickly with one-touch conferencing
Empower stakeholders to opt-in to notifications they care about
Minimize event noise to stay focused on resolution
Accelerate Response Times and Manage Support Coverage
See who’s on-call & identify coverage gaps
Manage escalation paths, delays, and burden so issues don't slip through the cracks
Shifts and Rotations
Automate on-call rotations to spread workloads within shifts
Keep shifts covered while someone’s away
Empower Your Team to Drive Resolution When Every Moment Counts
Manage incidents with full featured mobile app
View your on-call schedule on the go
Take actions within notifications and take steps to resolution
Robust Voice and Text Collaboration
Engage with team members to collaborate from anywhere
Centralized and Structured Visibility in a Decentralized and Unstructured World.
Real-time visibility into the progression of an event
Assess improvement areas for people and teams
Comply with SLA's by monitoring responses and notification delivery
Unify insights and work in the reporting tools you already use
xMatters allows us to effectively communicate outages and high profile events to our internal teams, business partners and senior leadership.
In our transition to a DevOps organization, xMatters has been integral in ensuring our developers and operations teams can address complex incident management scenarios in a more consistent, scalable and efficient manner, enabling us to provide a better overall customer experience.