What is xMatters?

xMatters automates and brings structure to communications so you can prevent outages, manage incidents, and keep the right people informed.


Empower Your Teams with Unlimited Self-Service Integrations

  • Integration Builder – Create inbound and outbound integrations for two-way communications
  • Built-In – Quickly connect your people and the tools they use
  • Multi-Step – Optimize workflows that span multiple systems
  • Closed-Loop – Come full circle and update the originating system
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Customize Actionable Notifications to Accelerate the Resolution Process

  • Enriched Notifications – Enhance notifications with relevant data from multiple tools
  • Conferencing – Collaborate quickly with one-touch conferencing
  • Subscriptions – Sign up for the alerts that matter to you
  • Alert Suppression – Minimize noise to stay focused on resolution

On-Call Scheduling & Escalations

Speed Response Times with Powerful On-Call Scheduling & Escalations

  • Calendar – See who is on-call & identify coverage gaps
  • Shifts – Organize on-call rotations to spread workloads
  • Temporary Replacements – Keep your shifts covered while someone’s away
  • Escalations – Define escalation paths and delays
On-Call Scheduling & Escalations


Mobilize Your Response & Collaborate to Make Every Moment Matter

  • Mobile App – Manage incidents with full featured mobile app
  • My Schedule – View your on-call schedule on the go
  • Messaging – Kick off notifications & collaborate from anywhere
  • Actionable Responses – Take actions that advance incident resolution
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Gain Visibility & Accountability

  • Responses – View a real-time response flow dashboard
  • Timeline – Improve your processes through event timeline analysis
  • Team Health – Evaluate & enhance team performance
  • Operational Dashboards – Aggregate communications & share operational dashboards
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We’re trusted by over 1000 global companies for a reason.
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