xMatters Digital Service Availability Platform
Solve technology problems before they become business problems
IT Event Management
‘Noise Cancelling Headphones’ To Stay Focused On What Matters
-
Filtering and Suppression
Eliminate repetitive information when you have problems to solve -
Alert Correlation
Group alerts around the same issue together, focus on problems instead of noise -
Enriched Notifications
Consolidate information across multiple tools to see the complete picture -
Context-Based Routing
Empower stakeholders to opt-in to information they care about -
Prioritization
Automate the perfect response by understanding the level of severity and impact
Integration Platform
Your Foundation For Orchestrated Resolution
-
Orchestrated Toolchains
Relay data between systems while engaging the right people to resolve faster -
Hybrid Cloud Support
Manage resolution processes that span on-premise, private cloud, and public cloud systems -
Integration Builder
Transform work with open API’s that connect modern and legacy systems -
Built-In Integrations
Quickly connect to popular monitoring, ChatOps, and issue tracking tools with clicks instead of code
Smart Notifications
Our Notifications Have PhDs In Situational Awareness
-
Resolution Actions
Eliminate manual work and advance workflow with custom actions that align systems -
Situational Context
Pull in relevant data from different tools with unique insights to form a 360-degree view -
Stakeholder Alignment
Automatically update stakeholders so you can focus on the task at hand -
Major Incident Coordination
Minimize downtime with powerful automation tools during critical situations -
Conference Call Engagement
Rally resolvers into a conference bridge at a moment’s notice
On-Call Management
On-Call Management That’s Simple, Automated, & Self-Maintaining
-
Coverage & Scheduling Calendar
Ensure team members have your company's back when problems arise -
Escalations
Make sure that no issue slips through the cracks while managing the load on your personnel -
User Self-Service
Empower your team to schedule temporary replacements and answer shift questions -
Data Synchronization
Pull real-time information across your management systems so you can connect with people who can help
Workflow & Process Automation
Obliterate Bottlenecks & Drive Efficiency By Automating Complex Workflow
-
Orchestrated Toolchain Resolution
Connect data, people, and tools to fix problems faster -
Structured Communication Plans
Make collaboration an accelerator for any resolution process by architecting workflow -
Scenario Management
Use best practices to resolve issues, while customizing as needed to account for specifics -
Post-Mortem Analysis
Turn rinse and repeat into analyze and improve—apply learnings to future situations
Analytics
Gain Single Pane Visibility Across Your Business
-
Incident Timeline
Gain play-by-play visibility for real-time understanding and post-mortem analysis -
Time Machine
Learn what worked and what didn’t by going back in time—instant replay for incident management -
Real-Time Event Visibility
Gain up-to-the-second information about your key service level indicators -
Team Performance
Assess contribution and improvement areas through team-wide or user analysis
Enterprise Grade Architecture
Scalability, Reliability, & Security—We Nail The Tough Stuff Too
-
Data Security & Reliability
Ensure compliance with privacy, risk management, and security standards -
Globally Distributed Cloud Infrastructure
Future-proof execution at the levels of performance your enterprise requires -
Hybrid Environment Interoperability
Secure, scalable management of data behind the firewall alongside cloud systems -
Role-Based Access & Administration
Control the information and access levels for each of your users and groups -
Scalable Group Management
Support teams of limitless size with scalable user data processing and management -
Uptime Guarantees
Enterprise SLA of 99.95%, phone/email/online support provided 24-7, all year
xMatters allows us to effectively communicate outages and high profile events to our internal teams, business partners and senior leadership.
In our transition to a DevOps organization, xMatters has been integral in ensuring our developers and operations teams can address complex incident management scenarios in a more consistent, scalable and efficient manner, enabling us to provide a better overall customer experience.
