Is Your IT Ops a Garage Band or an Orchestra?

Digital transformation creates unique challenges for IT Operations. New product investments add complexity to the tech stack. Teams working within a microservices architecture compromise collaboration and centralized management. With xMatters, IT Operations can balance agile initiatives designed for faster service delivery with existing mandates focused on compliance, performance, and reliability.

FUTURE-PROOF YOUR IT OPS PROCESSES

IT’S YOUR CHOICE: PREVENT PROBLEMS OR TAKE SUPPORT CALLS

As the availability of digital services increases in importance, over 75% of organizations invest in monitoring their infrastructure and applications. Yet the visibility problem has turned into an overwhelming data problem. xMatters connects to your critical monitoring tools and turns meaningful insights into actions your teams can control to resolve issues before your customers even notice them.

BUILD A RESILIENT ARCHITECTURE
Proactive Insights

Integrate to your infrastructure and application performance monitoring tools to take control of issues

Event Correlation

Cut through noise and assess business problems and issues that drive alerts

Contextual Notifications

Aggregate data from multiple systems to find all the clues you need to resolve issues

ORCHESTRATE RESOLUTION TO PREVENT BIG BUSINESS PROBLEMS

Complex digital services issues typically map directly to big business impacts. That's why it's critical to invest in the foundation required to solve them as fast as possible. xMatters orchestrates the data, tools, processes, and people required to solve complex issues. Indexing remediation activity helps you learn from the past so you don’t have to reinvent the wheel.
AUTOMATE WORKFLOW LIKE A PRO
Multi-Step Workflow

Resolve complex issues by relaying data between systems while engaging the right people along the way

Actionable Responses

Empower team members with custom actions like creating a service desk ticket directly from a monitoring alert

Visibility & Analytics

Assess how an incident was resolved, the value of team member contributions, and the efficiency of critical resolution steps

AUTOMATE & STRUCTURE COLLABORATION TO REMOVE BOTTLENECKS

As incident management increases its reliance on artificial intelligence and automation, the role of humans won’t be eliminated—it will evolve. xMatters helps you efficiently tap into the minds of subject matter experts and align stakeholders during resolution processes.

  • Automated Playbooks
    Drive resolution consistency through structured processes that automate actions run by team members and systems
  • Stakeholder Alignment
    Rally team members into a conference call when anything less than a live voice conversation won’t do.
  • ChatOps Integration
    Spin up a chat room with situational context for resolvers and deploy a chatbot to discover on-call team members.
TRANSFORM TEAM COLLABORATION

ENSURE YOUR MODERN TOOLKIT PLAYS NICELY WITH LEGACY SYSTEMS

Even with increased investment in the DevOps toolset, legacy systems aren’t going away. Can you imagine a financial institution abandoning a service desk used to manage critical online banking incidents and all the data that goes with it? xMatters manages resolution processes spanning multiple tools and teams across your technology organization so you can reap the benefits of velocity, agility, consistency, and reliability.

  • Integration Platform
    Over 200 integrations connect xMatters to tools across your technology stack.
  • Versatile Toolchains
    Connect tools within resolution processes to gain insights, manage processes, and facilitate collaboration between resolvers. Easily swap tools within processes if you decide to go with new vendors.
  • Process Alignment
    xMatters automatically aligns every connected tool with situational data, and then updates every system of record when an issue's status changes.
SUPERCHARGE YOUR INTEGRATIONS

OPTIMIZE YOUR TECHNOLOGY INVESTMENTS

You can’t drive agility in your organization simply by investing in tools. It’s critical to align tools with business objectives and supporting processes—then you can focus on the nuts and bolts through xMatters. Connect tools across the tech stack to each other and with supporting teams. Ingrain tools within resolution processes and automate interactions to drive efficiency. By doing so, your technology investments will no longer exist in isolation. xMatters helps you reimagine what’s possible through the power of integration.
INTEGRATE YOUR TOOLS NOW
Monitoring

Extract proactive insights and ensure action is taken on issues that matter by creating help desk tickets or managed issues directly from alerts

Service Desk and Issue Tracking

Adapt to a world where software tells you when something is wrong at least as often as humans do

ChatOps

Marry unstructured data within managed processes. Index remediation steps contained within chat conversations by automatically placing them within a service desk ticket or managed issue

We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements.
AARON ANDERSON
SERVICE DESK SUPERVISOR, ABC FINANCIAL

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