Learn where you rank and how it affects digital service resilience

Download the State of Automation in Incident Management Research

We evaluated where enterprises are positioned in the Incident Management Spectrum and in their journey to digital service resilience and found that incident management needs its own transformation. In the report, you’ll learn which approach to incident management is the best for meeting today’s business imperatives.


  • What role incident management plays in the delivery of digital services
  • The effect of customer-impacting issues on the ability to build new services and features
  • The varying degrees of incident management readiness within an organization and where you might fit