xMatters Cookies Policy


xMatters (“us”, “we”, or “our”) uses cookies on xMatters.com (the “service” or “site”). This policy explains what cookies are, how we and third parties we partner with use them on the service, and what your options are.

What are cookies?

Cookies are small text files that websites use to make a user’s experience more efficient. Most often, they are used to keep track of things like a user’s browser settings, site preferences, and authentication levels. They can also be used to gather demographic and browsing information that is then used to tailor each user’s experience – for example, to show targeting advertising.

We only store cookies on your device automatically if they are strictly necessary for the operation of the service. Other cookies, such as those used to gather demographic data or other information, require your explicit permission.

For more information about cookies, see the following third-party websites:

How does xMatters use cookies?

xMatters and our marketing partners, affiliates, and analytics or service providers use cookies or similar technologies to analyze trends, administer the site, track user movements through the site, and gather demographic information about our user base.

We use cookies to remember user-specific settings, such as language preference and authentication, while our users are using the service. Users can control the use of cookies at the browser level. If they choose to reject cookies, they can still use the site, but may find that their ability to use some features or areas of the service might be limited.

Like most websites, the service gathers certain information and stores it automatically in log files. This helps us monitor site traffic, referrals, exit patterns, browser and operating system trends, and clickstream data. We may combine this automatically collected log information with other information we collect about users.

While xMatters may compile aggregate data related to xMatters client usage as a group, we will never disclose such aggregate data to third parties to the extent that a client could ever be identified as the source of the data. xMatters uses Google Analytics to monitor overall traffic trends, system performance, and other metrics. To learn more about Google Analytics, see the Google Partner Privacy Policy at https://www.google.com/policies/privacy/partners/.

What choices do you have with cookies?

You can choose whether to accept non-necessary cookies or, if you’ve already accepted them and change your mind, instruct your web browser to reject or delete them. For information on how to do this, consult your browser’s help pages or documentation.

Remember that if you do delete cookies or tell your browser to reject them, you might not be able to use all the features we offer, the site might not be able to store your preferences, and some of our pages might not display properly. You are also more likely to encounter advertising or messaging that is irrelevant or meaningless to you.

What cookies does xMatters use?

The xMatters service uses different types of cookies, both necessary and analytical, and some cookies that are placed by third-party services appearing on our pages. The different types of cookies include the following:

  • Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. The website might not function properly without these cookies.
  • Functional (non-necessary): These cookies make a website usable by enabling basic functions like page navigation and authentication checks for secure areas of the site.
  • Targeting (non-necessary): These cookies track visitors across websites to help display advertising that is relevant and engaging for individual users, and thereby more valuable for publishers and third-party advertisers.
  • Performance (non-necessary): These cookies enhance the user’s experience by remembering information like language and region preferences that change the way the website behaves or looks.
  • Google Analytics (non-necessary): These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.

For a complete list of the cookies xMatters uses on our service, see the following sections.