Incident response and management

Automate incident resolution, collaborate dynamically across the enterprise, and learn from in-depth analytics.

Stay in control with the xMatters Incident Console

Watch video
Get up to speed quickly

Review incident details in seconds from a unified incident console built for team collaboration.

See who’s involved

Understand which team members are on call and actively working toward resolution.

Keep tabs on progress

Stay informed as incidents progress with a live timeline and continuous status updates.

Incident analytics

  • Keep track of everything that happens during an incident with the incident timeline
  • Create and share an exportable Post-Incident Report to support the postmortem process
  • Use metrics to track incident severity, time to respond, and team performance
Learn more
Works where you do

Easily add your collaboration channel of choice directly from the Incident Console.

Easy access

Once created, a link to the collaboration channel is available to everyone working the incident.

Collaboration workflows

Customize your incident management workflow with drag-and-drop collaboration steps.

Seamless collaboration

Quickly create collaboration channels directly from the Incident Console. Add Slack, Microsoft Teams, Zoom conferences, or an xMatters bridge on the fly to facilitate collaboration.

Or, simply drag-and-drop your preferred channels to customized incident workflows to automate the resolution process.

 

Engage and track resolvers

xMatters makes it easy to assign roles, engage, track, and dismiss resolvers during incidents so only the most relevant people are working towards resolution.

Adaptive incident management: less toil, faster resolution

Adaptive incident management uses automated resolution, dynamic collaboration, and data-driven process improvements to keep services reliable and customers happy.

Learn how teams are rethinking their approach to incident management in this xMatters white paper.

Download the white paper