Incident response and management
Automate incident resolution, collaborate dynamically across the enterprise, and learn from in-depth analytics.
Review incident details in seconds from a unified incident console built for team collaboration.
Understand which team members are on call and actively working toward resolution.
Stay informed as incidents progress with a live timeline and continuous status updates.
Easily add your collaboration channel of choice directly from the Incident Console.
Once created, a link to the collaboration channel is available to everyone working the incident.
Customize your incident management workflow with drag-and-drop collaboration steps.
Quickly create collaboration channels directly from the Incident Console. Add Slack, Microsoft Teams, Zoom conferences, or an xMatters bridge on the fly to facilitate collaboration.
Or, simply drag-and-drop your preferred channels to customized incident workflows to automate the resolution process.
xMatters makes it easy to assign roles, engage, track, and dismiss resolvers during incidents so only the most relevant people are working towards resolution.
Adaptive incident management automates resolution, team engagement and enables real-time response tracking capabilities, thus reducing the time it takes to gather the right teams together, and providing post-incident visibility.
Head of Situation and Crisis Management, Danske Bank
Adaptive incident management uses automated resolution, dynamic collaboration, and data-driven process improvements to keep services reliable and customers happy.
Learn how teams are rethinking their approach to incident management in this xMatters white paper.