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    ServiceNow

    ServiceNow

    Automatically create context-rich tickets from alerts
    Ready to see what ServiceNow + xMatters can do?
    Request a demo Get Integration

    INTEGRATION CAPABILITIES

    Automate ticket creation and workflow with the data and resources to fix the issue

    Single System of Record:

    As communication events occur, xMatters logs and documents them in ServiceNow in real time, saving valuable technician resources. In addition, the integration synchronizes groups and users from ServiceNow into xMatters.

    Analyze:

    Attach chat transcripts and incident timelines to your ServiceNow ticket for full transparency and easy reporting when resolved.

    Engage:

    Triggered communications contain the information your on-call resources need to quickly assess and take action on incidents.

    Escalation:

    Manually or automatically escalate to on-call members and groups without reassigning incident tickets based on customizable rules.

    Integration Details

    Take a closer look at the integration and how to get started today

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    Ready to start using ServiceNow + xMatters?
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    Categories
    IT Service Management

    Auto-Ticketing For Faster Resolution

    Create ServiceNow tickets with complete incident context

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    TRIGGER

    ServiceNow tickets automatically created the moment an incident is detected

    INFORM

    Include all the incident-critical information you need in your ServiceNow ticket

    ANALYZE

    Capture incident metrics and timeline in the ticket for improved post-mortems

    RESOURCES

    Want to learn more? We've curated our favorite ServiceNow + xMatters resources just for you.

    Vertiv Case Study
    Learn more
    ITSM Demo: ServiceNow, Slack, xMatters
    Learn more
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