INTEGRATION CAPABILITIES

Automate ticket creation and workflow with the data and resources to fix the issue

• Single System of Record:
  As communication events occur, xMatters logs and documents them in ServiceNow in real time, saving valuable technician resources. In addition, the integration synchronizes groups and users from ServiceNow into xMatters.
• Analyze:
  Attach chat transcripts and incident timelines to your ServiceNow ticket for full transparency and easy reporting when resolved.
• Engage:
  Triggered communications contain the information your on-call resources need to quickly assess and take action on incidents.
• Escalation:
  Manually or automatically escalate to on-call members and groups without reassigning incident tickets based on customizable rules.