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ServiceNow Integration

ServiceNow Integration

Automatically create context-rich tickets from alerts

Ready to see what ServiceNow + xMatters can do?

Try xMatters Free Get Integration

INTEGRATION CAPABILITIES

Automate ticket creation and workflow with the data and resources to fix the issue

  • Single System of Record:
    As communication events occur, xMatters logs and documents them in ServiceNow in real time, saving valuable technician resources. In addition, the integration synchronizes groups and users from ServiceNow into xMatters.
  • Analyze:
    Attach chat transcripts and incident timelines to your ServiceNow ticket for full transparency and easy reporting when resolved.
  • Engage:
    Triggered communications contain the information your on-call resources need to quickly assess and take action on incidents.
  • Escalation:
    Manually or automatically escalate to on-call members and groups without reassigning incident tickets based on customizable rules.
Integration Details

Take a closer look at the integration and how to get started today

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Categories
IT Service Management

Auto-Ticketing For Faster Resolution

Create ServiceNow tickets with complete incident context
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TRIGGER

ServiceNow tickets automatically created the moment an incident is detected

INFORM

Include all the incident-critical information you need in your ServiceNow ticket

ANALYZE

Capture incident metrics and timeline in the ticket for improved post-mortems

RESOURCES

Want to learn more? We've curated our favorite ServiceNow + xMatters resources just for you.

External Link

Want to learn more? We've curated our favorite ServiceNow + xMatters resources just for you.
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