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Join Leo Gilbert, Manager of Global IT Service Management and IT Operations at Vertiv, and Todd Crane, xMatters Solution Architect. In 2018, they discussed how Vertiv is transforming its major incident processes with xMatters and ServiceNow. ServiceNow provides a leading ITSM solution, and xMatters provides a leading digital availability platform. The hour-long session included a demo and Q&A.
The combined solution:
- Integrated Vertiv’s major incident process very quickly
- Easily connected xMatters and ServiceNow
- Met enthusiastic adoption and immediate results
- Uses centralized user records
- Requires triage of priority tickets
- Standardizes the major incident process
- Automagically posts to Statuspage