xMatters Drives DevOps Culture & SRE Practices

The DevOps movement was meant to be a cultural shift to drive faster service delivery by removing barriers between teams. But it didn't give clear success guidance—or explain how to increase responsiveness to market demands. In an xMatters/Atlassian survey, only 35% of organizations adopting DevOps had above- average results. Fortunately, SRE (Site Reliability Engineering) emerged as a prescriptive way to adopt DevOps principles through engineering and operations work. xMatters is a critical part of your SRE implementation, driving collaboration, velocity, and visibility throughout your organization.

WHERE DOES YOUR DEVOPS RANK?
Dev Ops Use Cases

CONTINUOUS QUALITY OR CONTINUOUS DELIVERY? YOU DON’T HAVE TO CHOOSE

DevOps accepts failure as a normal part of the release process. Yet without defined processes to manage issues as they arise, their impact can increase costs and—even worse—affect customers. xMatters supports SRE best practices for detecting and addressing issues consistently across a spectrum of priority and severity. By proactively discovering problems throughout the delivery cycle, you can decide whether to apply a hotfix, roll back your software, or apply the fix in a future release—before customers are impacted.

BUILD YOUR SUCCESSFUL SRE MODEL
Event Intelligence

Correlate alerts across your monitoring tools to reduce noise within your development teams and accelerate response

Automated Routing

Kick off automated playbooks and notify relevant team members when issues come up that require intervention

Actionable responses

Take immediate action directly from alerts such as creating managed issues or spinning up a chat room

NEED TO RESOLVE ISSUES AT SCALE? COLLABORATE ACROSS TOOLS & TEAMS

As software progresses through the delivery cycle, issues can involve complex remediation steps and can increase in volume with more frequent deployments. When you have many applications in your tech stack that contain important insights combined with hard-to-find subject matter experts, fixing problems is challenging. Ensure your teams and tools speak the same language so you can resolve faster at scale. Resolution processes managed through xMatters automatically relay information between systems, connect unstructured and structured data, and engage key technical experts.
SUPERCHARGE YOUR INTEGRATIONS
Tool Synchronization

Align information across systems so resolvers can work together, even if your developers are using a bug-tracking tool and your incident management team is on a ticketing solution. When issues are resolved, each system gets updated

ChatOps Collaboration

Create a ChatOps room with experts across teams, with all the context around the issue baked in, and interact with a chatbot to instantly figure out who the on-call resources are

Dynamic Groups

Create groups of experts based on skill set, certifications, languages, geography, and other criteria to handle any situation

TOIL IS THE ENEMY. AUTOMATE REMEDIATION, ORCHESTRATE RESOLUTION

SRE best practices define toil as “busy work” in the sense that it’s manual, tactical, and repetitive. Imagine a developer receiving an alert that’s missing key pieces of information or someone having to manually figure out who to contact when critical fires hit your team. When something breaks, xMatters orchestrates relevant insights from your tools, as well as meaningful human collaboration and automated remediation processes to resolve problems fast.
SEE HOW DEALERTRACK DOES IT
Multi-Step Workflow

Our secure and reliable integration platform manages events and processes that include tools behind the firewall

Enriched Notifications

Integrations to tools like Stackdriver ensure you have a direct line of sight into your digital services living in the cloud

Playbooks

Automatically trigger consistent remediation steps ranging from empowering resolvers with required actions to aligning stakeholders so you don’t have to reinvent the resolution wheel

HATE SURPRISES? GET CENTRALIZED VISIBILITY

When you’re accelerating the pace of software delivery, you need clearly defined ways of measuring availability, uptime, outages, and issue resolution. xMatters serves as that ‘visibility hub’ for SRE. When you have multiple teams shouldering the burden of support across development and IT functions, you need to understand who’s contributing, how incidents are being resolved, and what SLI, SLO, and SLA metrics need improvement. xMatters provides an analytics solution that assesses touchpoints across the resolution lifecycle to drive continuous improvement.

DO MORE WITH ADVANCED ANALYTICS
Timeline Reports

Assess resolution progress in real time for a second-by-second perspective of the issue remediation process

Time Machine

Go back and pinpoint a previous issue to understand who was on call and other factors affecting resolution efficiency

User & Group Performance

Understand whether team members are involved in resolving, along with the efficiency and quality of their input, and coach low performers to improve metrics

Integrated Reports

Work your way with an integrated approach to analytics, including valuable xMatters issue resolution and collaboration data shared with your preferred reporting engines

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Sign up now and you’ll get 14 days of unlimited access. After the trial you can ‘team size’ your version of xMatters for as long as you want.
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