Effective October 15, 2021


These Terms and Conditions (the “Terms”) apply to xMatters’ Customer Referral Program (the “Program”). If submitting a Referral and participating in the Referral Program, you agree to be bound by these Terms and xMatters’ privacy policy, which is published on xMatters’ website at “Privacy Policy”.

Program Eligibility

Who is Eligible to Participate?

xMatters’ customers, consultants, investors, and friends who have been invited to refer prospective customers via email (“Invited Referral Partners”) and who, acting upon such invitation, refer a prospective customer through the online referral form (“Referral Form”) may be eligible to receive a $100 referral bonus (“Referral Bonus”).

Who is Not Eligible to Participate?

xMatters’ partners with existing referral programs or authorized xMatters’ Partners and Resellers.

Persons or entities who are not Invited Referral Partners unless otherwise agreed upon in writing.

Referral Requirements

Subject to these Terms, for each “Qualified Referral” that meets the following criteria, you will receive the applicable Referral Bonus listed below. A “Qualified Referral” is a company that:

  • is referred to xMatters by an Invited Referral Partner through the Referral Form (verbal referrals are unable to be verified and will not be accepted);
  • is not an existing and/or current lead in the xMatters’ system. xMatters reserves the right in its sole discretion to determine the original lead source; and
  • As a result of the Referral Form, has scheduled and attended a meeting (in person or via video or phone conference call) with an xMatters sales team representative.

Referral Bonus

  • A Referral Bonus of $100, payable via Amazon gift card, shall be paid for all Qualified Referrals. See Amazon’s Terms and Conditions for Gift Cards. Amazon gift cards may not be exchanged or redeemed for cash, and the Referral Bonus is void where prohibited by Amazon or applicable law.
  • The Referral Bonus may also be payable as a charitable donation to one of xMatters’ charitable partners.
  • There is no limit to the number of referrals an Invited Referral Partner can submit, or eligible Referral Bonus payouts for Qualified Referrals an individual can receive, while the Program is effective.
  • xMatters will determine, in its sole discretion, whether a referral is a Qualified Referral eligible for a Referral Bonus.


xMatters reserves the right to modify these Terms or terminate the Program at any time, in its sole discretion, without notice, xMatters will take reasonable steps to notify all Invited Referral Partners of any modification or termination of the Program.