“xMatters is hands down the best platform in this space. After doing hands-on demos with several incident management tools, our organization found that the features and flexibility provided by xMatters met or exceeded our requirements in ways that other solutions couldn't. Their team has always been engaged, responsive and professional and adopts our feedback into tangible changes to their product.”

Chris Crocco, Lead Network Solutions Engineer

“We integrated xMatters with ServiceNow to help improve our Incident Management Process. Our ability to escalate alerts and pull teams together quickly via xMatters means our system uptime remain consistently high.”

Shaun Sheehan, IT Service Delivery Manager

“I am a software administrator, and this is the least "problematic" application I administer. There are plenty of tips and tricks for users, as well as videos for training, etc. When you do have an issue - be it technical or user driven, however, these are probably the most responsive and helpful support teams I have had the fortune of dealing with. Thank you xMatters, you keep me out of trouble with my users!”

Diana Edmondson, Architect

“Very Great Product. I like how easy the product is to use and how quick and knowledgeable the customer support is. I use xMatters on a daily basis as the SME for my company. The product is very easy to use and does its intended function very well. The best part in my experience is the very quick and knowledge customer support that I receive no matter the question.”

Antwane Watkins, Global Service Management Developer

“We have been using xMatters for some time now and could not have selected a better product! Everything from managing our Information Technology on-call schedules to managing workflow with the integration has been world-class. To top it off, the amazing support is icing on the cake. Every single person we have had the chance to work with has been incredibly helpful. xMatters makes sure that the entire customer experience meets our specific needs. We trust them to continue to deliver as we scale our enterprise.”

Cameron Johnson, Lead TAC Analyst, Sharp Healthcare

“xMatters is our single address in the cloud which provides us with a worry free alerting service. The powerful REST-API gives us a chance to adapt the oncall-schedule to our needs in a quick and easy way. With the xMatters App and custom forms we get critical information in time which can be handled without losing sight of the issue reported.”

Stefan Süss, Allianz Technology

“xMatters is simple to use, efficient and effective! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like New Relic, Nagios, and ServiceNow. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements.”

Aaron Anderson, Service Desk Supervisor

“We use xMatters for manual and automated notifications. The application and APIs are easy to use, portable, available on multiple platforms with all the necessary options for security and auditing. From a support standpoint, xMatters is a highly available application with very good notifications regarding maintenance, feature enhancements, etc. The support staff is top notch.”

Reid Rust, Director of IT Service Management

“Being SaaS-based, setup and maintenance of the product itself are effortless. This also provides availability regardless of the outages in your environment-a big plus. The mobile app is easy to install and use and works well. The product has good logging which has been useful when people indicate they didn’t get notified, and we are able to identify the cause (e.g. they are setup for email only and wonder why they didn’t get a call).”

Ken Wood, Sr. Manager, Enterprise Tools, InContact

“xMatters allows us to communicate with the entire organization in a matter of seconds when we need it the most. It helps us bridge gaps between all of our remote sites globally and provides us with real time situational analysis during an emergency.”

Renuka Darbha, Sr Manager, Business Continuity

“xMatters allows us to effectively communicate outages and high profile events to our internal teams, business partners and senior leadership. We use this for notifications (one way communication) and escalations (two way communication). ”

Matt Kelley, Senior Manager Network Operations

“xMatters has brought in massive efficiency gains in what comes to Major Incident Management namely around speed to act and valuable information to the business. ”

Hugo Xavier Fernandes, Service Delivery Manager

“xMatters synchronizes groups, users, and roles with our ServiceNow instance to simplify the creation of critical rota and device preferences that become make or break for contacting the right people when a critical incident occurs. ”

Anoop Malkani, Enterprise Service Management

“xMatters provides an excellent service/tool that allows Forsythe to communicate specific information consistently and quickly to our Executive Leadership, Crisis Mgmt team and employee base to respond and react in the most efficient manner that limits impact to our customers.”

Peter R. Laz, MBCP, MBCI, Forsythe Technology Inc.

“We implemented xMatters and within hours we have seen the product payoff. We have 350 users managing how and when they want to be notified for our IT department. ”

Geoff Renne, System Engineer

“We had a very aggressive timeline, but we knew we had to implement strategically throughout the organization because of xMatters’ robust capabilities.”

Andrew Opland, Manager & Corporate Web Master, Dignity Health

“We use xMatters to effectively distribute our business continuity plans to our critical business functions. ”

Kent Watson, Business Continuity Risk Specialist

“From initial contact through purchase, training and support, xMatters have be thorough and professional. Software is simple and intuitive to use and we are already accruing the benefits in our business continuity program. ”

Mark John Hunt, Chief Risk Officer

“We are using BMC Control-M for our schedule jobs and with the help of xMatters we are able to update the BMC Control-M job in real-time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person.”

Salman Ghaffar, Service Management Lead

“The xMatters product assists in crisis communications and timely, effective and accurate messages with our business partners.”

Brian Sankey, National Security Manager

  • “Our e2e automation from Monitoring to ServiceNow to xMatters means that the right person is contacted, via their preferred method, within 2.5 minutes of an alert being generated. ”
    Anoop Malkani, Enterprise Service Management
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  • “We have a lot of different vendors that we deal with, and I would rate xMatters as being at the top of the list.”
    Jeremie Doucette, Director of Business Continuity and Contract Management
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  • “One of the attractions to xMatters is it supports both emergency and operational notification requirements within our hospitals and throughout the organization.”
    Kristina Freas MS, BSN, EMT-P, CEM, Director of Emergency Management
    Read Case Study

We're Trusted by the Top Enterprise Global Companies for a Reason.

ABC Financial
Aon Hewitt
Baptist Memorial
British American Tobacco
Cash America
City of Tornonto
Close Brothers
Commonwealth Financial Services
Danske Bank
Denver International Airport
Dignity Health
Gresham Consulting
Gordon Food Service
Horizon Nuclear Power
InterContinental Hotels Group
Progress Software
Sharp Healthcare
Thomson Reuters
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