Customers

“xMatters allows us to communicate with the entire organization in a matter of seconds when we need it the most. It helps us bridge gaps between all of our remote sites globally and provides us with real time situational analysis during an emergency.”

Renuka Darbha, Sr Manager, Business Continuity

“xMatters allows us to effectively communicate outages and high profile events to our internal teams, business partners and senior leadership. We use this for notifications (one way communication) and escalations (two way communication). ”

Matt Kelley, Senior Manager Network Operations

“xMatters has brought in massive efficiency gains in what comes to Major Incident Management namely around speed to act and valuable information to the business. ”

Hugo Xavier Fernandes, Service Delivery Manager

“xMatters synchronizes groups, users, and roles with our ServiceNow instance to simplify the creation of critical rota and device preferences that become make or break for contacting the right people when a critical incident occurs. ”

Anoop Malkani, Enterprise Service Management

“xMatters provides an excellent service/tool that allows Forsythe to communicate specific information consistently and quickly to our Executive Leadership, Crisis Mgmt team and employee base to respond and react in the most efficient manner that limits impact to our customers.”

Peter R. Laz, MBCP, MBCI, Forsythe Technology Inc.

“We implemented xMatters and within hours we have seen the product payoff. We have 350 users managing how and when they want to be notified for our IT department. ”

Geoff Renne, System Engineer

“We had a very aggressive timeline, but we knew we had to implement strategically throughout the organization because of xMatters’ robust capabilities.”

Andrew Opland, Manager & Corporate Web Master, Dignity Health

“We use xMatters to effectively distribute our business continuity plans to our critical business functions. ”

Kent Watson, Business Continuity Risk Specialist

“From initial contact through purchase, training and support, xMatters have be thorough and professional. Software is simple and intuitive to use and we are already accruing the benefits in our business continuity program. ”

Mark John Hunt, Chief Risk Officer

“The xMatters product assists in crisis communications and timely, effective and accurate messages with our business partners.”

Brian Sankey, National Security Manager

“We are using BMC Control-M for our schedule jobs and with the help of xMatters we are able to update the BMC Control-M job in real-time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person.”

Salman Ghaffar, Service Management Lead

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