Back to customers
Highlights
93% of G2 reviewers feel that it’s easy to do business with xMatters.
90% of G2 reviewers believe that the product is going in the right direction.
92% of G2 reviewers rate the quality of support at xMatters highly.
At xMatters, we deeply value the feedback and recognition of our customers and peers. We work hard to ensure that our product puts our customers’ needs first, and provides the intelligence and reliability they need to keep applications working and innovation at the forefront of their operations. Receiving recognition from our customers and industry experts reinforces our team’s passion and hunger to deliver the best experience possible to our customers.
Latest Recognition
We’re thrilled to announce that xMatters has earned top honors across the G2 Fall 2026 reports, with recognition spanning Incident Management, IT Alerting, and ServiceNow Store Apps. These awards highlight xMatters’ strengths in leadership, regional performance, usability, results, ROI, implementation, administration, and customer experience. This season’s honors include:
- Incident Management recognition: Leader honors in the Mid-Market, Small Business, and United Kingdom categories, along with Easiest to Do Business With for Small Business.
- IT Alerting recognition: Leader honors for Enterprise, Enterprise Asia, EMEA, and Europe, plus Most Implementable and Best Results in the Mid-Market segment.
- ServiceNow Store Apps recognition: Momentum Leader, Best Usability, Best Estimated ROI, Best Results, and Most Implementable.
- Ease-of-use recognition: Easiest Admin for Small-Business IT Alerting and Easiest to Do Business With for Small-Business Incident Management.
These recognitions are much more than badges. They reflect the trust customers place in xMatters to help teams respond faster, streamline operations, and deliver service reliability at scale.
Fall 2026
Summer 2026
Spring 2026
Winter 2025
Fall 2025
