Skip to content
Expand child menu
  • Support
  • Log In
  • xMatters
    • Platform
      • On-call management
      • Signal intelligence
      • Workflow automation
      • Incident response & management
      • Analytics
      • Service Intelligence
      • break-column
      • Platform Overview
        xMatters service reliability platform
        Automate workflows, ensure applications are always working, and rapidly deliver products at scale.
        Platform Overview
      • Everbridge Digital Operations Platform
        Everbridge Digital Operations Platform
    • Solutions
      • Function
      • DevOps & SREs
      • Business continuity
      • Infrastructure & operations
      • break-column
      • Industry
      • Financial services
      • Healthcare
      • Retail
      • Service providers
      • Technology
      • break-column
      • Solutions Overview
        Keep your services running
        xMatters unites teams to identify and resolve issues quickly. See how we can help yours.
        Solutions Overview
    • Customers
    • Pricing
    • Integrations
      • Integrations
      • Workflows
    • About
      • Company
      • About Us
      • Partners
      • Trust & Security
      • Careers
      • Contact us
      • Support
      • break-column
      • Insights
      • Blog
      • Resources
      • Demo Dayz
      • Comparison Hub
      • break-column
      • Watch YouTube
        xMatters YouTube
        Catch our latest webinars, customer stories, and support videos on the xMatters YouTube channel!
        Watch YouTube
    • Request a demoTry it free
  • Support
  • Log In
  • Back to customers

    From DevOops to DevOps

    Watch how athenahealth navigated the major signs of DevOops and the transformational journey to DevOps
    Watch the Video
    Highlights
    99.7% uptime SLA

    1.1B web hits per day

    91M patient records

    athenahealth’s transformational journey

    For athenahealth, a leading provider of cloud-based business services for 100,000 healthcare providers, minimal incident response times are paramount for patients and integral to the health of the business. Ensuring their SLAs — including a 99.7% uptime — made the shift to DevOps essential. When DevOps became DevOops, athenahealth realized they needed to solve an IT communications and a cultural challenge.

    Hear how Chris Parsons, Senior Manager, athenahealth NOC Operations and Engineering navigated the major signs of DevOops and the transformational journey to DevOps.

    Quotation mark
    xMatters is the glue that ties things together for us, especially for the high-visibility stuff. If you need to be paged, if you have a health check that's failing that you know for a fact is impacting service, you can send that directly to xMatters and it pages the on-call team directly. These integrations were actually easy to build. xMatters allows you to very easily integrate these systems with anything that has an API, which is fantastic.
    Chris Parsons
    SR. MANAGER, NOC OPERATIONS AND ENGINEERING
    Categories
    DevOps IT Operations
    SHARE
    Facebook Twitter Linkedin

    Case Studies

    See how some of our customers resolve their incident management processes using xMatters
    Trimming Time to Resolve Critical Incident...

    Incident Management, Case Studies

    Preventing Small Problems from Becoming Bi...

    Incident Management, Case Studies

    O2 Modernizes Major Incident Management

    Incident Management, Case Studies

    Service Through Communication – Tesc...

    Infrastructure & Operations, Case Studies

    xMatters
    Facebook Twitter LinkedIn YouTube
    • Pages
      • Platform
      • Solutions
      • Customers
      • Pricing
      • Integrations
    • Resources
      • Blog
      • Case studies
      • Demo Dayz
      • Infographics
      • White papers
      • Comparison Hub
    • About Us
      • Partners
      • Press
      • Careers
      • Trust & Security
    • Support
      • Community
      • Product news & updates
      • Status
      • Help
      • Policy details
    • Contact Us
      • Contact sales
      • Contact media relations
      • Become a partner

    Copyright 2023 xMatters. All rights reserved. | Privacy Notice