xMatters has released an official statement and workshops to help customers navigate through COVID-19

Assurance Process


xMatters is in the process to be ISO 27001 certified and is about to initiate engagement for SOC 2 Type II report. In the meantime, an internal audit program was implemented for continuously monitoring, and improving the effectiveness of our security controls and compliance to privacy regulations. These activities are regularly performed by independent external assessors, authorized certification suppliers, and by xMatters Information Assurance Team. Audit results are discussed during management review meetings and all findings are tracked to resolution.

Vulnerability and Penetration testing

xMatters engages independent vendors to conduct application and infrastructure-level vulnerability scanning and penetration testing on the SaaS platform. All findings are logged into a database, risks are identified, assessed, and treated until residual risk comes down to the lowest acceptable level. Results of vulnerability scans and risk assessments are available to users upon request.