xMatters uses certain sub-processors to assist in providing xMatters’ services. A sub-processor is a third party data processor engaged by xMatters (after a security and privacy assessment process) designated to receive personal data intended for processing activities.
xMatters maintains an up-to-date list of the names and locations of all critical sub-processors. This list is updated annually. For more information contact firstname.lastname@example.org.
Established Agreements: Master Contractual Clause, Data Processing Agreement and Non-disclosure Agreement.
Cross Border Transfer Mechanism: Data Protection Agreements containing Standard Contractual Clauses
Infrastructure Sub-processors – Service Data Storage and Processing
|Entity Name||Data Processing Locations||Service Description|
|Google Cloud Platform (GCP)||United States, Germany, UK, Singapore, Australia||GCP provides hosting infrastructure for xMatters software. This includes, but is not limited to virtual machines, container clusters and virtualized networking.|
Service Related – Critical Sub-processors
|Entity Name||Data Processing Location||Service Description|
|Alvaria (formerly Aspect Software)||United States||Alvaria is a primary provider of voice notifications for service delivery|
|Atlassian||United States||Development projects and service management|
|Mailgun Technologies||United States||Mailgun is a primary provider of email notifications to users of the xMatters platform|
|Infobip (formerly OpenMarket)||United States||Infobip is the secondary provider to deliver SMS notifications to users of the xMatters platform|
|Twilio (SendGrid)||United States||Twilio (SendGrid) is our primary and secondary provider of inbound integrations via the ‘Email Initiation’ service. It is also our secondary provider of email notifications. Twilio’s service redundancy allows it to failover to their own alternative data centers.|
|Twilio Inc||United States||Twilio is our primary provider of voice conferencing and SMS services to users of the xMatters platform, and secondary provider of voice notifications. Twilio’s service redundancy allows it to failover to their own alternative data centers.|
|Zendesk||United States||Zendesk is used to track and communicate all customer interaction with the technical support team. Publishing external knowledgebase articles for customers to view and manage content. Manage internal incident handling. Provisioning new and current customers. Manage customer access requests.|