Intelligent Communications Blog

The data don’t lie: businesses are improving their mean time to resolution for IT incidents, and collaboration is key. In fact, a 2018 xMatters survey found that most businesses have improved their efficiency from 2015 through 2018, ...

xMatters integrates with Jira Ops and enhances collaboration by relaying relevant data between key systems while engaging the right people to proactively resolve issues.

In the era of Agile, organizations are increasingly moving their IT service management teams toward a DevOps world. There are significant challenges to transforming ITSM to DevOps, but one of the most significant is goal setting. In to ...

There are endless goals you can set to start your ITSM journey to DevOps. ITSM and Devops instructor Rob England made a list of seven crazy goals:

Once your IT team has automated and curated business processes that have a defined set of triggers or processes that follow software-driven logic, you can start freeing up high-level resources. What’s the smartest way to redeploy the ...

Combined, the monitoring capabilities of Google Stackdriver and the xMatters integration-driven collaboration platform can detect a critical error and resolve it before it can affect customers.

Your organization will fall behind if it can't adapt to an automation-centric strategy. Your managers have to loosen the reigns and enable teams to automate their DevOps processes.

This is the third of a series on resilient architecture, self-healing systems, and ongoing testing. Part one was about the inevitability of IT failures. Part two focused on the steps xMatters took to introduce chaos testing. Part thre ...