Intelligent Communications Blog

We just released Flow Designer, an intuitive visual workflow builder that automates incident management without a single line of code. Its drag-and-drop interface is the fastest way to set up incident response steps.

One way to verify the effectiveness of IT event management is to measure the impact of an IT event flood with flood control in place and without. This blog considers an actual event flood and how event management could have eased the p ...

To help your teams cut through noise, xMatters has just released new intelligent event management features to help your team be smarter in an increasingly complex services world.

When automating major incident management, focus on how you measure time to restore service properly and beware what you don't measure.

Regardless of how hard you try, major incidents will occur. How you use major incident data will determine how much of an impact an incident will have on your business, your customers and your revenue. The last step that should be in y ...

During major incidents, stakeholders including customers, executives, partners, and others who also demand frequent status updates. Part of your major incident response plan needs to focus on initiating and developing communication wit ...

Effective major incident management depends on many things, including planning and execution under fire. Traditional major incident management wisdom as seen in through ITIL talks about remediation process, but it doesn’t address the ...

To be prepared for a major incident, develop a process to deal with major incidents that is separate from your other business protocols.