Intelligent Communications Blog

To help your teams cut through noise, xMatters has just released new intelligent event management features to help your team be smarter in an increasingly complex services world.

When automating major incident management, focus on how you measure time to restore service properly and beware what you don't measure.

Regardless of how hard you try, major incidents will occur. How you use major incident data will determine how much of an impact an incident will have on your business, your customers and your revenue. The last step that should be in y ...

During major incidents, stakeholders including customers, executives, partners, and others who also demand frequent status updates. Part of your major incident response plan needs to focus on initiating and developing communication wit ...

Effective major incident management depends on many things, including planning and execution under fire. Traditional major incident management wisdom as seen in through ITIL talks about remediation process, but it doesn’t address the ...

To be prepared for a major incident, develop a process to deal with major incidents that is separate from your other business protocols.

The traditional roles and processes for IT organizations are no longer sufficient when collaborative response is a driver of success.

The data don’t lie: businesses are improving their mean time to resolution for IT incidents, and collaboration is key. In fact, a 2018 xMatters survey found that most businesses have improved their efficiency from 2015 through 2018, ...