Business Continuity & Disaster Recovery

As part of the xMatters ISO 27001 framework, a documented business continuity plan is in place. It is a cross-enterprise process, reviewed annually by top management and audited by external third parties every six months.

The business continuity plan ensures:

  • Critical applications are always working as part of our infrastructure.
  • Roles and responsibilities are properly assigned.
  • An appropriate disaster recovery plan is in place.
  • A suitable mitigation plan exists that is applicable to all major risks.
  • We meet our clients’ expectations for rapidly returning operations to normal after an event.
For more information about xMatters business continuity, disaster recovery plans, and recovery times, download xMatters Business Continuity FAQ.
xMatters Business Continuity FAQ

Datacenter Disaster Recovery Process

xMatters operates in three global economic areas (North America , Europe-Middle East-Africa, Asia Pacific-Japan) residing in two GCP data centers in each region.

The data centers are paired in each region to provide fault tolerance and redundancy at the data center level of operations. Client data is backed up between two data centers within the same economic region, with one data center providing services and the second data center providing standby services, in the event the primary site becomes unavailable. Should a single data center within an economic region become completely unavailable, all services will be transferred to the secondary data center .

Recovery Time Objective & Recovery Point Objective

For contracted purposes, xMatters Recovery Time Objective (RTO) is 30 minutes for business process and support activities recovery.

xMatters Recovery Point Objective (RPO) is 24 hours for contracted purposes based on client data in the Cloud Based Software as a Services (SaaS) instance undergoing full backup once per 24 hours.