xMatters Sub-Processors 

xMatters uses certain sub-processors to assist in providing xMatters’ services. A sub-processor is a third party data processor engaged by xMatters (after a security and privacy assessment process) designated to receive personal data intended for processing activities. 

xMatters maintains an up-to-date list of the names and locations of all critical sub-processors. This list is updated annually. For more information contact security@xmatters.com. 

 

Contractual Requirements 

Established Agreements: Master Contractual Clause, Data Processing Agreement and Non-disclosure Agreement. 

Cross Border Transfer Mechanism: Data Protection Agreements containing Standard Contractual Clauses 

 

Infrastructure Sub-processors – Service Data Storage and Processing 

Entity Name  Data Processing Locations 
Google  Cloud Platform (GCP)  United States, Germany, United Kingdom, Singapore and Australia 

 

Service Related – Critical Sub-processors  

Entity Name  Data Processing Location 
Aspect  United States 
Atlassian  United States 
Clickatell  Ireland 
Mailgun  United States 
Open Market  United Kingdom 
SendGrid  United States 
Twilio  United States 
Zendesk  United States