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    by Rob England

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Accept/Reject is for Chumps

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When S#!t Hits the Fan

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How ViaSat Optimized Internal Communications

See how ViaSat adopted a DevOps model of incident communications.

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3 Use Cases for Connected Systems

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Survival Guide for the Service Desk

Bring order to chaos by learning the 5 essentials of service desk communication.

IT Response Models
Drive Modern Ops

Noted author Rob England explores Standard IT Response Models and Case Management.

Communication Best Practices During Data Breaches

Take action when security is compromised and major incidents occur.

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Matt Kelley, Sr. Manager Network Operations, DIRECTV
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