On-Call Scheduling That’s Simple, Automated, & Self-Maintaining
Say Goodbye To On-Call Headaches
Organizations often deploy software multiple times a day, putting a strain on development and IT to balance moving fast and staying compliant. In other words, everyone is on call. xMatters on-call scheduling gives you the tools you need to maintain your company’s on-call coverage while managing your team members’ support burden.
Coverage & Scheduling Calendar
When problems arise, ensure your team members are ready to respond. Quickly identify on-call gaps, assignments, and escalations all in one place.
If primary responders aren’t available to handle a situation, you need a backup plan—preferably one that’s predefined and automated. Ensure that no issue slips through the cracks while managing the workload of your personnel.
Rotate a team member's position within a shift after an event, a calendar interval, or a specific number of shifts so that no one's always stuck as the primary responder
Hold a member’s position in a rotation to ensure that a subject matter expert is always contacted first—or that the supervisor will always have the final say
Guarantee that someone will always be on the job, aggressively targeting secondary responders for major incidents while allowing for longer grace periods during lower priority issues