xMatters for service providers
Give your customers access to resilient products and services by automating incident response, on-call, and tedious manual tasks that slow you down.
Lots of people depending on your service? Incidents shouldn’t impact your users, no matter your size. Use xMatters to communicate quickly and clearly when issues occur, kick off escalation workflows with a single click, and keep providing the stellar experience your customers expect.
Continuously improve your services without worrying about disrupting core operations.Learn more
Extend the value of your technology investments and easily add new tools to your stack.Learn more
Empower your business analysts, support team, and others to build incident and operations workflows without code.Learn more
xMatters’ global enterprise-grade, secure architecture means your communication tools have no single point of failure–wherever they are in the world.
O2, a Telefonica UK brand and top mobile network operator, used xMatters to build a more dynamic, responsive incident management process. They dramatically reduced the time and effort it takes to engage stakeholders when issues occur, keeping everyone in the loop and on track for a swift resolution.
xMatters offered us four key benefits: a mobile app, targeted messages, automated escalations, and easy-to-build, easy-to-send templated communications.
Major Incident Lead