Implementing an Automated Service Desk Magic Button

How InContact integrated BMC Remedyforce and xMatters to Align Their Teams

Join Ken Wood, Sr. Manager Enterprise Management Tools at inContact, as he discusses how inContact uses xMatters and BMC Remedyforce’s integrations to notify on-call response teams when critical incidents are reported—via multiple communication channels on any mobile device.

He will also include practical tips on how you can:

  • Automate critical insights and communicate to the right people with RemedyForce and xMatters
  • Create two-way communications and conference bridges easily for resolvers and business leadership
  • Provide self-service and managed subscriptions to allow business stakeholders to remain informed when events occur
  • And much more!

Meet the Speakers:


Chad Haftorson
Director of Product
BMC RemedyForce


Tom Kouhsari
Lead Solution
xMatters, xmatters

Ken Wood

Ken Wood
Sr. Manager
Enterprise Tools,

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