Webinar: 5 Ways Getty Images Reduced Engagement Time by 70%

By Using Intelligent Communications and an ITIL-Lite Framework

Getty Images is the world leader in digital visual content and communication.

With the most influential media providers in more than 100 countries relying on them for premium images and video, Getty Images improved its engagement time with incident management teams by more than 70%. How?

Getty Images integrated ServiceNow service desk with xMatters intelligent communications and developed a new ITIL-Lite Framework, dramatically reducing mean time to response (MTTR) for all IT incidents.

View our webinar now to learn┬áthe 5 important steps to use intelligent communications to transform IT Service Management to reduce your organization’s MTTR.

Meet the Speaker:


Emily Ireland
Director of IT Service Management,
Getty Images