ITIL excels at providing standard models for responding to alerts, incidents and requests. Unfortunately, we cannot standardize the whole world, and we must use case management to resolve less predictable situations. When we combine standard response models and undefined processes, we build a more complete model for responding to any set of circumstances.
Read more about Standard + Case and learn how to:
- Better utilize employees and resources to produce more up-time
- Make decisions that lead to faster responses and better outcomes
- Reduce the number of incidents and the impact they have
- Improve your automation, collaboration, and communication during incidents