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Forrester Total Economic Impact Report

Forrester Consulting examined the potential return on investment (ROI) enterprises may realize by deploying the xMatters communication platform. The study, commissioned by xMatters, provides a framework to evaluate the potential total economic impact of xMatters on these organizations.

Forrester interviewed an existing xMatters customer to better understand the benefits, costs, and risks associated with this investment. Results include:

  • Customer ROI of more than 260%
  • Beating SLAs for resolving incidents
  • Time, money and resources saved resolving issues
  • Preventing 80% of resolved issues from becoming large incidents
  • Quality of life improvements for engineers

Our experience with xMatters has been so successful that it almost had the opposite effect. Business executives started asking, ‘Why is our SLA 4 hours when you are consistently doing it faster?’ That is a great problem for me to have!”