Choose The Plan That Works For You

Thanks for using xMatters! Select a paid plan below to upgrade your experience, or continue with the Free plan.

  • ON-CALL MANAGEMENT
  • Global on-call scheduling
    Manage worldwide on-call schedules, rotations, & escalations
    Global on-call scheduling
    Manage worldwide on-call schedules, rotations, & escalations
  • Manage shifts
    Manage shift schedules, rotations, and escalations so no one ever misses an alert
    Manage shifts
    Manage shift schedules, rotations, and escalations so no one ever misses an alert
  • On-Call Reminders
    Get reminders about on-call shifts from one minute or up to two weeks before they start
    On-Call Reminders
    Get reminders about on-call shifts from one minute or up to two weeks before they start
  • On-Call Exceptions
    Flexible on-call scheduling supports holidays, short-term absences, & shift swaps
    On-Call Exceptions
    Flexible on-call scheduling supports holidays, short-term absences, & shift swaps
  • Mobile iOS and Android Apps
    Full-featured mobile apps allow you to respond and resolve issues from wherever you are
    Mobile iOS and Android Apps
    Full-featured mobile apps allow you to respond and resolve issues from wherever you are
  • Mobile On-Call Management
    Full-featured mobile apps allow you to respond and resolve issues from wherever you are
    Mobile On-Call Management
    Full-featured mobile apps allow you to respond and resolve issues from wherever you are
  • Roles and Permissions
    Use predefined roles with associated role-based permissions - or create unlimited custom roles and permissions
    Roles and Permissions
    Use predefined roles with associated role-based permissions - or create unlimited custom roles and permissions
  • Integrated One-Touch Conferencing
    Quickly gather people onto conference bridges with a single click
    Integrated One-Touch Conferencing
    Quickly gather people onto conference bridges with a single click
  • Subscription & Stakeholder Status Updates
    Stakeholders can opt into relevant communications and receive status updates
    Subscription & Stakeholder Status Updates
    Stakeholders can opt into relevant communications and receive status updates
  • Privileged Devices
    Protect the privacy of people’s information by hiding device details from other users
    Privileged Devices
    Protect the privacy of people’s information by hiding device details from other users
  • Playbooks
    Best practice templates for DevOps workflows, major incident management, & emergency change requests
    Playbooks
    Best practice templates for DevOps workflows, major incident management, & emergency change requests
  • INCIDENT MANAGEMENT
  • Incident Initiation
    Declare incidents via web UI, mobile apps, automation, API, and email
    Incident Initiation
    Declare incidents via web UI, mobile apps, automation, API, and email
  • Incident Console
    Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progress
    Incident Console
    Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progress
  • Incident Roles
    Assign specific responsibilities to different people or teams during an incident so you can tell who’s working on what
    Incident Roles
    Assign specific responsibilities to different people or teams during an incident so you can tell who’s working on what
  • Engage Resolvers
    Add resolvers to build out your incident response team, and dismiss them when they’re no longer needed
    Engage Resolvers
    Add resolvers to build out your incident response team, and dismiss them when they’re no longer needed
  • Track Resolvers
    Display when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on it
    Track Resolvers
    Display when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on it
  • Incident Collaboration Channels
    Dynamically create and publish access information for related chat and conference bridges
    Incident Collaboration Channels
    Dynamically create and publish access information for related chat and conference bridges
  • Incident Timeline
    Automatically track changes to the incident and update the timeline with manual and programmatic updates
    Incident Timeline
    Automatically track changes to the incident and update the timeline with manual and programmatic updates
  • Service Impact
    Track and report on service outage records to support investment decisions for new features vs system performance
    Service Impact
    Track and report on service outage records to support investment decisions for new features vs system performance
  • Incident Status Reports
    Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
    Incident Status Reports
    Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
  • Post-Incident Report Builder
    Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
    Post-Incident Report Builder
    Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
  • Automation
    Drag-and-drop automation at all stages of event and incident management to accelerate incident response and resolution
    Automation
    Drag-and-drop automation at all stages of event and incident management to accelerate incident response and resolution
  • Incident Resolution Workflow Template
    Customize and automate your incident resolution process with this best practice template and walkthrough guide
    Incident Resolution Workflow Template
    Customize and automate your incident resolution process with this best practice template and walkthrough guide
  • IT EVENT MANAGEMENT
  • Intelligent Flood Control
    Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issue
    Intelligent Flood Control
    Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issue
  • Event Correlation & Alert Suppression
    Correlate similar events to prevent users from receiving redundant alerts
    Event Correlation & Alert Suppression
    Correlate similar events to prevent users from receiving redundant alerts
  • Event Routing Rules (including Subscriptions)
    Prioritize the order in which users and subscribers receive events
    Event Routing Rules (including Subscriptions)
    Prioritize the order in which users and subscribers receive events
  • Email, API, Webhook, Role-Based Initiation
    Create and design custom integrations and role-based alerts
    Email, API, Webhook, Role-Based Initiation
    Create and design custom integrations and role-based alerts
  • SMART NOTIFICATIONS
  • Messaging & Notifications
    Unlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.
    Messaging & Notifications
    Unlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.
  • Situational context
    Get alert enrichment from multiple third-party integrations in a single notification
    Situational context
    Get alert enrichment from multiple third-party integrations in a single notification
  • Alert-Specific Assignment Routing & Recipient Notifications
    Target recipients based on any skill, including custom attributes
    Alert-Specific Assignment Routing & Recipient Notifications
    Target recipients based on any skill, including custom attributes
  • API Access
    Integrate with xMatters using any programming language that can make HTTP requests
    API Access
    Integrate with xMatters using any programming language that can make HTTP requests
  • Configurable Response Options
    Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
    Configurable Response Options
    Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
  • Multilingual Messaging
    Send voice, mobile app, SMS, & email notifications in 42 languages
    Multilingual Messaging
    Send voice, mobile app, SMS, & email notifications in 42 languages
  • Automated Workflow and Orchestration
  • Unlimited Integrations
    Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
    Unlimited Integrations
    Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
  • Integration Libraries
    Integration libraries, including DevOps, ChatOps, Bot, ITSM
    Integration Libraries
    Integration libraries, including DevOps, ChatOps, Bot, ITSM
  • Closed Loop Communications
    Two-way communication between third-party
    Closed Loop Communications
    Two-way communication between third-party
  • Visual Workflow Builder (Flow Designer)
    Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
    Visual Workflow Builder (Flow Designer)
    Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
  • Workflow Templates
    Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
    Workflow Templates
    Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
  • Pre-built and Custom Steps
    Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
    Pre-built and Custom Steps
    Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
  • Publish & Share Steps
    Share pre-built and custom steps across teams
    Publish & Share Steps
    Share pre-built and custom steps across teams
  • Step Versioning
    Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
    Step Versioning
    Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
  • Workflow Audit Trail
    Monitor workflows to see if they complete successfully or require troubleshooting
    Workflow Audit Trail
    Monitor workflows to see if they complete successfully or require troubleshooting
  • Cloud and Hybrid Workflows
    Create workflows that run behind the firewall and in the cloud
    Cloud and Hybrid Workflows
    Create workflows that run behind the firewall and in the cloud
  • REPORTING & ANALYTICS
  • Historical Data Access
    Access your IT event data in the All Events report.
    Historical Data Access
    Access your IT event data in the All Events report.
  • Real-Time, Customizable Dashboards
    Track real-time status for delivery & response metrics across teams
    Real-Time, Customizable Dashboards
    Track real-time status for delivery & response metrics across teams
  • User & Group Performance Reporting
    Analyze team and user metrics to improve productivity
    User & Group Performance Reporting
    Analyze team and user metrics to improve productivity
  • Historical On-Call Reporting
    See details of your team members' on-call times
    Historical On-Call Reporting
    See details of your team members' on-call times
  • Reporting APIs
    Reporting APIs for use with third-party BI systems
    Reporting APIs
    Reporting APIs for use with third-party BI systems
  • Postmortem Timeline Reporting
    Chronological and visual representation of when and how resolvers were notified
    Postmortem Timeline Reporting
    Chronological and visual representation of when and how resolvers were notified
  • ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
  • Security & Privacy
    xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
    Security & Privacy
    xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
  • Single Sign-On
    Integrate with your single sign-on solution to control access
    Single Sign-On
    Integrate with your single sign-on solution to control access
  • Regional Hosting
    xMatters supports multiple hosting regions to comply with data localization requirements
    Regional Hosting
    xMatters supports multiple hosting regions to comply with data localization requirements
  • Data-Sync
    Robust data sync tool imports nearly any type of data from your record source
    Data-Sync
    Robust data sync tool imports nearly any type of data from your record source
  • Stakeholder Licensing
    One-way FYI licenses are available so you can keep your stakeholders informed
    Stakeholder Licensing
    One-way FYI licenses are available so you can keep your stakeholders informed
  • Non-Production Instance
    Non-production environment for testing & troubleshooting
    Non-Production Instance
    Non-production environment for testing & troubleshooting
  • SUPPORT & ASSURANCE
  • Service Level Assurance
    At least 99.9% uptime during each calendar month, depending on paid tiers
    Service Level Assurance
    At least 99.9% uptime during each calendar month, depending on paid tiers
  • Training
    Extensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.
    Training
    Extensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.
  • Support
    Knowledge base and community forums available 24x7 online, plus phone, email, & online support
    Support
    Knowledge base and community forums available 24x7 online, plus phone, email, & online support
  • Customer Success Team
    Ongoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscription
    Customer Success Team
    Ongoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscription
  • Dedicated Customer Success Manager
    Dedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing value
    Dedicated Customer Success Manager
    Dedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing value
    Free Helps small teams automate away issues - for free US $ 0 Up to 10 users Your Plan
  • ON-CALL MANAGEMENT
  • Global on-call scheduling
    Manage worldwide on-call schedules, rotations, & escalations
    Included
  • Manage shifts
    Manage shift schedules, rotations, and escalations so no one ever misses an alert
    Included
  • On-Call Reminders
    Get reminders about on-call shifts from one minute or up to two weeks before they start
    Included
  • On-Call Exceptions
    Flexible on-call scheduling supports holidays, short-term absences, & shift swaps
    Included
  • Mobile iOS and Android Apps
    Full-featured mobile apps allow you to respond and resolve issues from wherever you are
    Included
  • Mobile On-Call Management
    Full-featured mobile apps allow you to respond and resolve issues from wherever you are
    Included
  • Roles and Permissions
    Use predefined roles with associated role-based permissions - or create unlimited custom roles and permissions
    Predefined
  • Integrated One-Touch Conferencing
    Quickly gather people onto conference bridges with a single click
  • Subscription & Stakeholder Status Updates
    Stakeholders can opt into relevant communications and receive status updates
  • Privileged Devices
    Protect the privacy of people’s information by hiding device details from other users
  • Playbooks
    Best practice templates for DevOps workflows, major incident management, & emergency change requests
  • INCIDENT MANAGEMENT
  • Incident Initiation
    Declare incidents via web UI, mobile apps, automation, API, and email
    Included
  • Incident Console
    Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progress
    Included
  • Incident Roles
    Assign specific responsibilities to different people or teams during an incident so you can tell who’s working on what
    Included
  • Engage Resolvers
    Add resolvers to build out your incident response team, and dismiss them when they’re no longer needed
    Included
  • Track Resolvers
    Display when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on it
    Included
  • Incident Collaboration Channels
    Dynamically create and publish access information for related chat and conference bridges
    Included
  • Incident Timeline
    Automatically track changes to the incident and update the timeline with manual and programmatic updates
    Included
  • Service Impact
    Track and report on service outage records to support investment decisions for new features vs system performance
    Included
  • Incident Status Reports
    Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
    Included
  • Post-Incident Report Builder
    Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
  • Automation
    Drag-and-drop automation at all stages of event and incident management to accelerate incident response and resolution
    Included
  • Incident Resolution Workflow Template
    Customize and automate your incident resolution process with this best practice template and walkthrough guide
    Included
  • IT EVENT MANAGEMENT
  • Intelligent Flood Control
    Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issue
    Included
  • Event Correlation & Alert Suppression
    Correlate similar events to prevent users from receiving redundant alerts
    Included
  • Event Routing Rules (including Subscriptions)
    Prioritize the order in which users and subscribers receive events
    Included
  • Email, API, Webhook, Role-Based Initiation
    Create and design custom integrations and role-based alerts
    Included
  • SMART NOTIFICATIONS
  • Messaging & Notifications
    Unlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.
    Unlimited Email & Mobile Push Notifications
  • Situational context
    Get alert enrichment from multiple third-party integrations in a single notification
    Included
  • Alert-Specific Assignment Routing & Recipient Notifications
    Target recipients based on any skill, including custom attributes
    Included
  • API Access
    Integrate with xMatters using any programming language that can make HTTP requests
    Included
  • Configurable Response Options
    Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
    Included
  • Multilingual Messaging
    Send voice, mobile app, SMS, & email notifications in 42 languages
  • Automated Workflow and Orchestration
  • Unlimited Integrations
    Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
    Included
  • Integration Libraries
    Integration libraries, including DevOps, ChatOps, Bot, ITSM
    Included
  • Closed Loop Communications
    Two-way communication between third-party
    Included
  • Visual Workflow Builder (Flow Designer)
    Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
    Included
  • Workflow Templates
    Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
    Included
  • Pre-built and Custom Steps
    Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
    Included
  • Publish & Share Steps
    Share pre-built and custom steps across teams
    Included
  • Step Versioning
    Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
    Included
  • Workflow Audit Trail
    Monitor workflows to see if they complete successfully or require troubleshooting
    Included
  • Cloud and Hybrid Workflows
    Create workflows that run behind the firewall and in the cloud
    Included
  • REPORTING & ANALYTICS
  • Historical Data Access
    Access your IT event data in the All Events report.
    Three Months
  • Real-Time, Customizable Dashboards
    Track real-time status for delivery & response metrics across teams
    Included
  • User & Group Performance Reporting
    Analyze team and user metrics to improve productivity
    One Week
  • Historical On-Call Reporting
    See details of your team members' on-call times
    One Week
  • Reporting APIs
    Reporting APIs for use with third-party BI systems
    Included
  • Postmortem Timeline Reporting
    Chronological and visual representation of when and how resolvers were notified
    Included
  • ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
  • Security & Privacy
    xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
    Included
  • Single Sign-On
    Integrate with your single sign-on solution to control access
    Included
  • Regional Hosting
    xMatters supports multiple hosting regions to comply with data localization requirements
    Included
  • Data-Sync
    Robust data sync tool imports nearly any type of data from your record source
  • Stakeholder Licensing
    One-way FYI licenses are available so you can keep your stakeholders informed
  • Non-Production Instance
    Non-production environment for testing & troubleshooting
  • SUPPORT & ASSURANCE
  • Service Level Assurance
    At least 99.9% uptime during each calendar month, depending on paid tiers
  • Training
    Extensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.
    Included
  • Support
    Knowledge base and community forums available 24x7 online, plus phone, email, & online support
    24x7
    Online Community
  • Customer Success Team
    Ongoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscription
  • Dedicated Customer Success Manager
    Dedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing value
  • Free Helps small teams automate away issues - for free US $ 0 Up to 10 users Your Plan

Additional consulting services available a la carte with all product tiers. Stakeholder licenses are available. To learn more, please contact us.  

FAQs

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