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We strive to exceed the highest standards for privacy and security so we can provide an exceptional SaaS experience and a sense of confidence that your data assets are safe.

xMatters Trust
xMatters Trust


We are committed to providing you with the most advanced technologies to safeguard your information.

We protect your personal and company data by ensuring secure and reliable collaboration within our SaaS platform, and continue to invest in the security of our services to not only meet but exceed industry standards.

xMatters Information Security Management System (ISMS) has been inspected and certified against ISO 27001:2013 Information Security Standard. xMatters also has met AICPA SOC 2 Audit Standard, and we have SOC 3 report publicly available. Our Security Program is based on the following global standards.


We understand the importance and value of your data. That’s why we keep it private and safe.

Thousands of customers around the world entrust their information to our data protection structure and log large amounts of data in our systems every day. We’re committed to building our service in a way that lets you securely control your own information.

We created this section of our site to provide a single destination where anyone can find and review our policies and procedures, request assistance, or exercise rights related to their privacy.