Comprehensive pricing plans that scale as you grow
Without the Extra Add-On Costs
- ON-CALL MANAGEMENT
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Global on-call scheduling
Manage worldwide on-call schedules, rotations, & escalationsGlobal on-call schedulingManage worldwide on-call schedules, rotations, & escalations
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Manage shifts
Manage shift schedules, rotations, and escalations so no one ever misses an alertManage shiftsManage shift schedules, rotations, and escalations so no one ever misses an alert
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On-Call Reminders
Get reminders about on-call shifts from one minute or up to two weeks before they startOn-Call RemindersGet reminders about on-call shifts from one minute or up to two weeks before they start
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On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, & shift swapsOn-Call ExceptionsFlexible on-call scheduling supports holidays, short-term absences, & shift swaps
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Mobile iOS and Android Apps
Full-featured mobile apps allow you to respond and resolve issues from wherever you areMobile iOS and Android AppsFull-featured mobile apps allow you to respond and resolve issues from wherever you are
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Mobile On-Call Management
Full-featured mobile apps allow you to respond and resolve issues from wherever you areMobile On-Call ManagementFull-featured mobile apps allow you to respond and resolve issues from wherever you are
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Roles and Permissions
Use predefined roles with associated role-based permissions - or create unlimited custom roles and permissionsRoles and PermissionsUse predefined roles with associated role-based permissions - or create unlimited custom roles and permissions
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Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single clickIntegrated One-Touch ConferencingQuickly gather people onto conference bridges with a single click
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Subscription & Stakeholder Status Updates
Stakeholders can opt into relevant communications and receive status updatesSubscription & Stakeholder Status UpdatesStakeholders can opt into relevant communications and receive status updates
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Privileged Devices
Protect the privacy of people’s information by hiding device details from other usersPrivileged DevicesProtect the privacy of people’s information by hiding device details from other users
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Playbooks
Best practice templates for DevOps workflows, major incident management, & emergency change requestsPlaybooksBest practice templates for DevOps workflows, major incident management, & emergency change requests
- INCIDENT MANAGEMENT
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Incident Initiation
Declare incidents via web UI, mobile apps, automation, API, and emailIncident InitiationDeclare incidents via web UI, mobile apps, automation, API, and email
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Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progressIncident ConsoleTrack an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progress
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Incident Roles
Assign specific responsibilities to different people or teams during an incident so you can tell who’s working on whatIncident RolesAssign specific responsibilities to different people or teams during an incident so you can tell who’s working on what
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Engage Resolvers
Add resolvers to build out your incident response team, and dismiss them when they’re no longer neededEngage ResolversAdd resolvers to build out your incident response team, and dismiss them when they’re no longer needed
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Track Resolvers
Display when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on itTrack ResolversDisplay when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on it
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Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridgesIncident Collaboration ChannelsDynamically create and publish access information for related chat and conference bridges
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Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updatesIncident TimelineAutomatically track changes to the incident and update the timeline with manual and programmatic updates
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Service Impact
Track and report on service outage records to support investment decisions for new features vs system performanceService ImpactTrack and report on service outage records to support investment decisions for new features vs system performance
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Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviewsIncident Status ReportsReport on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
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Post-Incident Report Builder
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurringPost-Incident Report BuilderDocument key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
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Automation
Drag-and-drop automation at all stages of event and incident management to accelerate incident response and resolutionAutomationDrag-and-drop automation at all stages of event and incident management to accelerate incident response and resolution
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Incident Resolution Workflow Template
Customize and automate your incident resolution process with this best practice template and walkthrough guideIncident Resolution Workflow TemplateCustomize and automate your incident resolution process with this best practice template and walkthrough guide
- IT EVENT MANAGEMENT
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Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issueIntelligent Flood ControlSuppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issue
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Event Correlation & Alert Suppression
Correlate similar events to prevent users from receiving redundant alertsEvent Correlation & Alert SuppressionCorrelate similar events to prevent users from receiving redundant alerts
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Event Routing Rules (including Subscriptions)
Prioritize the order in which users and subscribers receive eventsEvent Routing Rules (including Subscriptions)Prioritize the order in which users and subscribers receive events
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Email, API, Webhook, Role-Based Initiation
Create and design custom integrations and role-based alertsEmail, API, Webhook, Role-Based InitiationCreate and design custom integrations and role-based alerts
- SMART NOTIFICATIONS
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Messaging & Notifications
Unlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.Messaging & NotificationsUnlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.
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Situational context
Get alert enrichment from multiple third-party integrations in a single notificationSituational contextGet alert enrichment from multiple third-party integrations in a single notification
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Alert-Specific Assignment Routing & Recipient Notifications
Target recipients based on any skill, including custom attributesAlert-Specific Assignment Routing & Recipient NotificationsTarget recipients based on any skill, including custom attributes
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API Access
Integrate with xMatters using any programming language that can make HTTP requestsAPI AccessIntegrate with xMatters using any programming language that can make HTTP requests
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Configurable Response Options
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflowsConfigurable Response OptionsCustomize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
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Multilingual Messaging
Send voice, mobile app, SMS, & email notifications in 42 languagesMultilingual MessagingSend voice, mobile app, SMS, & email notifications in 42 languages
- Automated Workflow and Orchestration
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Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notificationsUnlimited IntegrationsConnect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
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Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSMIntegration LibrariesIntegration libraries, including DevOps, ChatOps, Bot, ITSM
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Closed Loop Communications
Two-way communication between third-partyClosed Loop CommunicationsTwo-way communication between third-party
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Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builderVisual Workflow Builder (Flow Designer)Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
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Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stackWorkflow TemplatesGet built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
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Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logicPre-built and Custom StepsUse built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
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Publish & Share Steps
Share pre-built and custom steps across teamsPublish & Share StepsShare pre-built and custom steps across teams
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Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processesStep VersioningMove steps through a development-production-deprecated lifecycle to align with changing apps and processes
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Workflow Audit Trail
Monitor workflows to see if they complete successfully or require troubleshootingWorkflow Audit TrailMonitor workflows to see if they complete successfully or require troubleshooting
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Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloudCloud and Hybrid WorkflowsCreate workflows that run behind the firewall and in the cloud
- REPORTING & ANALYTICS
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Historical Data Access
Access your IT event data in the All Events report.Historical Data AccessAccess your IT event data in the All Events report.
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Real-Time, Customizable Dashboards
Track real-time status for delivery & response metrics across teamsReal-Time, Customizable DashboardsTrack real-time status for delivery & response metrics across teams
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Shared Operational Dashboards
Align dashboards across your team for consistent access to information.Shared Operational DashboardsAlign dashboards across your team for consistent access to information.
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User & Group Performance Reporting
Analyze team and user metrics to improve productivityUser & Group Performance ReportingAnalyze team and user metrics to improve productivity
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Historical On-Call Reporting
See details of your team members' on-call timesHistorical On-Call ReportingSee details of your team members' on-call times
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Reporting APIs
Reporting APIs for use with third-party BI systemsReporting APIsReporting APIs for use with third-party BI systems
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Postmortem
Timeline Reporting
Chronological and visual representation of when and how resolvers were notifiedPostmortem Timeline ReportingChronological and visual representation of when and how resolvers were notified
- ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
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Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standardsSecurity & PrivacyxMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
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Single Sign-On
Integrate with your single sign-on solution to control accessSingle Sign-OnIntegrate with your single sign-on solution to control access
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Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirementsRegional HostingxMatters supports multiple hosting regions to comply with data localization requirements
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Data-Sync
Robust data sync tool imports nearly any type of data from your record sourceData-SyncRobust data sync tool imports nearly any type of data from your record source
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Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informedStakeholder LicensingOne-way FYI licenses are available so you can keep your stakeholders informed
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Non-Production Instance
Non-production environment for testing & troubleshootingNon-Production InstanceNon-production environment for testing & troubleshooting
- SUPPORT & ASSURANCE
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Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiersService Level AssuranceAt least 99.9% uptime during each calendar month, depending on paid tiers
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Training
Extensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.TrainingExtensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.
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Support
Knowledge base and community forums available 24x7 online, plus phone, email, & online supportSupportKnowledge base and community forums available 24x7 online, plus phone, email, & online support
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Customer Success Team
Ongoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscriptionCustomer Success TeamOngoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscription
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Dedicated Customer Success Manager
Dedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing valueDedicated Customer Success ManagerDedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing value
- ON-CALL MANAGEMENT
-
Global on-call schedulingManage worldwide on-call schedules, rotations, & escalationsIncluded
-
Manage shiftsManage shift schedules, rotations, and escalations so no one ever misses an alertIncluded
-
On-Call RemindersGet reminders about on-call shifts from one minute or up to two weeks before they startIncluded
-
On-Call ExceptionsFlexible on-call scheduling supports holidays, short-term absences, & shift swapsIncluded
-
Mobile iOS and Android AppsFull-featured mobile apps allow you to respond and resolve issues from wherever you areIncluded
-
Mobile On-Call ManagementFull-featured mobile apps allow you to respond and resolve issues from wherever you areIncluded
-
Roles and PermissionsUse predefined roles with associated role-based permissions - or create unlimited custom roles and permissionsPredefined
-
Integrated One-Touch ConferencingQuickly gather people onto conference bridges with a single click
-
Subscription & Stakeholder Status UpdatesStakeholders can opt into relevant communications and receive status updates
-
Privileged DevicesProtect the privacy of people’s information by hiding device details from other users
-
PlaybooksBest practice templates for DevOps workflows, major incident management, & emergency change requests
- INCIDENT MANAGEMENT
-
Incident InitiationDeclare incidents via web UI, mobile apps, automation, API, and emailIncluded
-
Incident ConsoleTrack an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progressIncluded
-
Incident RolesAssign specific responsibilities to different people or teams during an incident so you can tell who’s working on whatIncluded
-
Engage ResolversAdd resolvers to build out your incident response team, and dismiss them when they’re no longer neededIncluded
-
Track ResolversDisplay when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on itIncluded
-
Incident Collaboration ChannelsDynamically create and publish access information for related chat and conference bridgesIncluded
-
Incident TimelineAutomatically track changes to the incident and update the timeline with manual and programmatic updatesIncluded
-
Service ImpactTrack and report on service outage records to support investment decisions for new features vs system performanceIncluded
-
Incident Status ReportsReport on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviewsIncluded
-
Post-Incident Report BuilderDocument key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
-
AutomationDrag-and-drop automation at all stages of event and incident management to accelerate incident response and resolutionIncluded
-
Incident Resolution Workflow TemplateCustomize and automate your incident resolution process with this best practice template and walkthrough guideIncluded
- IT EVENT MANAGEMENT
-
Intelligent Flood ControlSuppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issueIncluded
-
Event Correlation & Alert SuppressionCorrelate similar events to prevent users from receiving redundant alertsIncluded
-
Event Routing Rules (including Subscriptions)Prioritize the order in which users and subscribers receive eventsIncluded
-
Email, API, Webhook, Role-Based InitiationCreate and design custom integrations and role-based alertsIncluded
- SMART NOTIFICATIONS
-
Messaging & NotificationsUnlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.Unlimited Email & Mobile Push Notifications
-
Situational contextGet alert enrichment from multiple third-party integrations in a single notificationIncluded
-
Alert-Specific Assignment Routing & Recipient NotificationsTarget recipients based on any skill, including custom attributesIncluded
-
API AccessIntegrate with xMatters using any programming language that can make HTTP requestsIncluded
-
Configurable Response OptionsCustomize text, mobile app, voice, and email notification response options, including translations and triggering automated workflowsIncluded
-
Multilingual MessagingSend voice, mobile app, SMS, & email notifications in 42 languages
- Automated Workflow and Orchestration
-
Unlimited IntegrationsConnect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notificationsIncluded
-
Integration LibrariesIntegration libraries, including DevOps, ChatOps, Bot, ITSMIncluded
-
Closed Loop CommunicationsTwo-way communication between third-partyIncluded
-
Visual Workflow Builder (Flow Designer)Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builderIncluded
-
Workflow TemplatesGet built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stackIncluded
-
Pre-built and Custom StepsUse built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logicIncluded
-
Publish & Share StepsShare pre-built and custom steps across teamsIncluded
-
Step VersioningMove steps through a development-production-deprecated lifecycle to align with changing apps and processesIncluded
-
Workflow Audit TrailMonitor workflows to see if they complete successfully or require troubleshootingIncluded
-
Cloud and Hybrid WorkflowsCreate workflows that run behind the firewall and in the cloudIncluded
- REPORTING & ANALYTICS
-
Historical Data AccessAccess your IT event data in the All Events report.Three Months
-
Real-Time, Customizable DashboardsTrack real-time status for delivery & response metrics across teamsIncluded
-
Shared Operational DashboardsAlign dashboards across your team for consistent access to information.
-
User & Group Performance ReportingAnalyze team and user metrics to improve productivityOne Week
-
Historical On-Call ReportingSee details of your team members' on-call timesThree Months
-
Reporting APIsReporting APIs for use with third-party BI systemsIncluded
-
Postmortem Timeline ReportingChronological and visual representation of when and how resolvers were notifiedIncluded
- ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
-
Security & PrivacyxMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standardsIncluded
-
Single Sign-OnIntegrate with your single sign-on solution to control accessIncluded
-
Regional HostingxMatters supports multiple hosting regions to comply with data localization requirementsIncluded
-
Data-SyncRobust data sync tool imports nearly any type of data from your record source
-
Stakeholder LicensingOne-way FYI licenses are available so you can keep your stakeholders informed
-
Non-Production InstanceNon-production environment for testing & troubleshooting
- SUPPORT & ASSURANCE
-
Service Level AssuranceAt least 99.9% uptime during each calendar month, depending on paid tiers
-
TrainingExtensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.Included
-
SupportKnowledge base and community forums available 24x7 online, plus phone, email, & online support24x7
Online Community -
Customer Success TeamOngoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscription
-
Dedicated Customer Success ManagerDedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing value
Additional consulting services available a la carte with all product tiers. Stakeholder licenses are available. To learn more, please contact us.
FAQs
- Is xMatters really free for small teams? Expand child menu
- How can I upgrade from xMatters Free to a Starter, Base or Advanced plan? Expand child menu
- Does xMatters offer integrations to my tools? Expand child menu
- Do you support international SMS and voice notifications? Expand child menu
- Is xMatters secure? Will my data be safe? Expand child menu
- What is an xMatters user and how many will I need? Expand child menu