Comprehensive pricing plans that scale as you grow

Without the Extra Add-On Costs

Free

Starter

Base

Advanced

Free
Starter
Base
Advanced

ON-CALL MANAGEMENT
Global on-call scheduling
Manage worldwide on-call schedules, rotations, & escalations

Global on-call scheduling
Manage worldwide on-call schedules, rotations, & escalations
Manage shifts
Manage shift schedules, rotations, and escalations so no one ever misses an alert

Manage shifts
Manage shift schedules, rotations, and escalations so no one ever misses an alert
On-Call Reminders
Get reminders about on-call shifts from one minute or up to two weeks before they start

On-Call Reminders
Get reminders about on-call shifts from one minute or up to two weeks before they start
On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, & shift swaps

On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, & shift swaps
Mobile iOS and Android Apps
Full-featured mobile apps allow you to respond and resolve issues from wherever you are

Mobile iOS and Android Apps
Full-featured mobile apps allow you to respond and resolve issues from wherever you are
Mobile On-Call Management
Full-featured mobile apps allow you to respond and resolve issues from wherever you are

Mobile On-Call Management
Full-featured mobile apps allow you to respond and resolve issues from wherever you are
Roles and Permissions
Use predefined roles with associated role-based permissions - or create unlimited custom roles and permissions

Roles and Permissions
Use predefined roles with associated role-based permissions - or create unlimited custom roles and permissions
Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click

Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click
Subscription & Stakeholder Status Updates
Stakeholders can opt into relevant communications and receive status updates

Subscription & Stakeholder Status Updates
Stakeholders can opt into relevant communications and receive status updates
Privileged Devices
Protect the privacy of people’s information by hiding device details from other users

Privileged Devices
Protect the privacy of people’s information by hiding device details from other users
Playbooks
Best practice templates for DevOps workflows, major incident management, & emergency change requests

Playbooks
Best practice templates for DevOps workflows, major incident management, & emergency change requests
INCIDENT MANAGEMENT
Incident Initiation
Declare incidents via web UI, mobile apps, automation, API, and email

Incident Initiation
Declare incidents via web UI, mobile apps, automation, API, and email
Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progress

Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progress
Incident Roles
Assign specific responsibilities to different people or teams during an incident so you can tell who’s working on what

Incident Roles
Assign specific responsibilities to different people or teams during an incident so you can tell who’s working on what
Engage Resolvers
Add resolvers to build out your incident response team, and dismiss them when they’re no longer needed

Engage Resolvers
Add resolvers to build out your incident response team, and dismiss them when they’re no longer needed
Track Resolvers
Display when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on it

Track Resolvers
Display when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on it
Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges

Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges
Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates

Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates
Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance

Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance
Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews

Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
Post-Incident Report Builder
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring

Post-Incident Report Builder
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
Automation
Drag-and-drop automation at all stages of event and incident management to accelerate incident response and resolution

Automation
Drag-and-drop automation at all stages of event and incident management to accelerate incident response and resolution
Incident Resolution Workflow Template
Customize and automate your incident resolution process with this best practice template and walkthrough guide

Incident Resolution Workflow Template
Customize and automate your incident resolution process with this best practice template and walkthrough guide
IT EVENT MANAGEMENT
Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issue

Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issue
Event Correlation & Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts

Event Correlation & Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts
Event Routing Rules (including Subscriptions)
Prioritize the order in which users and subscribers receive events

Event Routing Rules (including Subscriptions)
Prioritize the order in which users and subscribers receive events
Email, API, Webhook, Role-Based Initiation
Create and design custom integrations and role-based alerts

Email, API, Webhook, Role-Based Initiation
Create and design custom integrations and role-based alerts
SMART NOTIFICATIONS
Messaging & Notifications
Unlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.

Messaging & Notifications
Unlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.
Situational context
Get alert enrichment from multiple third-party integrations in a single notification

Situational context
Get alert enrichment from multiple third-party integrations in a single notification
Alert-Specific Assignment Routing & Recipient Notifications
Target recipients based on any skill, including custom attributes

Alert-Specific Assignment Routing & Recipient Notifications
Target recipients based on any skill, including custom attributes
API Access
Integrate with xMatters using any programming language that can make HTTP requests

API Access
Integrate with xMatters using any programming language that can make HTTP requests
Configurable Response Options
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows

Configurable Response Options
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
Multilingual Messaging
Send voice, mobile app, SMS, & email notifications in 42 languages

Multilingual Messaging
Send voice, mobile app, SMS, & email notifications in 42 languages
Automated Workflow and Orchestration
Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications

Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM

Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM
Closed Loop Communications
Two-way communication between third-party

Closed Loop Communications
Two-way communication between third-party
Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder

Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack

Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic

Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
Publish & Share Steps
Share pre-built and custom steps across teams

Publish & Share Steps
Share pre-built and custom steps across teams
Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes

Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
Workflow Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting

Workflow Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting
Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud

Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud
REPORTING & ANALYTICS
Historical Data Access
Access your IT event data in the All Events report.

Historical Data Access
Access your IT event data in the All Events report.
Real-Time, Customizable Dashboards
Track real-time status for delivery & response metrics across teams

Real-Time, Customizable Dashboards
Track real-time status for delivery & response metrics across teams
User & Group Performance Reporting
Analyze team and user metrics to improve productivity

User & Group Performance Reporting
Analyze team and user metrics to improve productivity
Historical On-Call Reporting
See details of your team members' on-call times

Historical On-Call Reporting
See details of your team members' on-call times
Reporting APIs
Reporting APIs for use with third-party BI systems

Reporting APIs
Reporting APIs for use with third-party BI systems
Postmortem Timeline Reporting
Chronological and visual representation of when and how resolvers were notified

Postmortem Timeline Reporting
Chronological and visual representation of when and how resolvers were notified
ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards

Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
Single Sign-On
Integrate with your single sign-on solution to control access

Single Sign-On
Integrate with your single sign-on solution to control access
Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements

Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements
Data-Sync
Robust data sync tool imports nearly any type of data from your record source

Data-Sync
Robust data sync tool imports nearly any type of data from your record source
Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed

Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed
Non-Production Instance
Non-production environment for testing & troubleshooting

Non-Production Instance
Non-production environment for testing & troubleshooting
SUPPORT & ASSURANCE
Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers

Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers
Training
Extensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.

Training
Extensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.
Support
Knowledge base and community forums available 24x7 online, plus phone, email, & online support

Support
Knowledge base and community forums available 24x7 online, plus phone, email, & online support
Customer Success Team
Ongoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscription

Customer Success Team
Ongoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscription
Dedicated Customer Success Manager
Dedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing value

Dedicated Customer Success Manager
Dedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing value

Free Helps small teams automate away issues - for free ^{US $}0 Up to 10 users Sign Up

ON-CALL MANAGEMENT
Global on-call scheduling
Manage worldwide on-call schedules, rotations, & escalations
Manage shifts
Manage shift schedules, rotations, and escalations so no one ever misses an alert
On-Call Reminders
Get reminders about on-call shifts from one minute or up to two weeks before they start
On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, & shift swaps
Mobile iOS and Android Apps
Full-featured mobile apps allow you to respond and resolve issues from wherever you are
Mobile On-Call Management
Full-featured mobile apps allow you to respond and resolve issues from wherever you are
Roles and Permissions
Use predefined roles with associated role-based permissions - or create unlimited custom roles and permissions

Predefined
Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click
Subscription & Stakeholder Status Updates
Stakeholders can opt into relevant communications and receive status updates
Privileged Devices
Protect the privacy of people’s information by hiding device details from other users
Playbooks
Best practice templates for DevOps workflows, major incident management, & emergency change requests
INCIDENT MANAGEMENT
Incident Initiation
Declare incidents via web UI, mobile apps, automation, API, and email
Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progress
Incident Roles
Assign specific responsibilities to different people or teams during an incident so you can tell who’s working on what
Engage Resolvers
Add resolvers to build out your incident response team, and dismiss them when they’re no longer needed
Track Resolvers
Display when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on it
Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges
Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates
Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance
Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
Post-Incident Report Builder
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
Automation
Drag-and-drop automation at all stages of event and incident management to accelerate incident response and resolution
Incident Resolution Workflow Template
Customize and automate your incident resolution process with this best practice template and walkthrough guide
IT EVENT MANAGEMENT
Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issue
Event Correlation & Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts
Event Routing Rules (including Subscriptions)
Prioritize the order in which users and subscribers receive events
Email, API, Webhook, Role-Based Initiation
Create and design custom integrations and role-based alerts
SMART NOTIFICATIONS
Messaging & Notifications
Unlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.

Unlimited Email & Mobile Push Notifications
Situational context
Get alert enrichment from multiple third-party integrations in a single notification
Alert-Specific Assignment Routing & Recipient Notifications
Target recipients based on any skill, including custom attributes
API Access
Integrate with xMatters using any programming language that can make HTTP requests
Configurable Response Options
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
Multilingual Messaging
Send voice, mobile app, SMS, & email notifications in 42 languages
Automated Workflow and Orchestration
Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM
Closed Loop Communications
Two-way communication between third-party
Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
Publish & Share Steps
Share pre-built and custom steps across teams
Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
Workflow Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting
Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud
REPORTING & ANALYTICS
Historical Data Access
Access your IT event data in the All Events report.

Three Months
Real-Time, Customizable Dashboards
Track real-time status for delivery & response metrics across teams
User & Group Performance Reporting
Analyze team and user metrics to improve productivity

One Week
Historical On-Call Reporting
See details of your team members' on-call times

One Week
Reporting APIs
Reporting APIs for use with third-party BI systems
Postmortem Timeline Reporting
Chronological and visual representation of when and how resolvers were notified
ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
Single Sign-On
Integrate with your single sign-on solution to control access
Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements
Data-Sync
Robust data sync tool imports nearly any type of data from your record source
Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed
Non-Production Instance
Non-production environment for testing & troubleshooting
SUPPORT & ASSURANCE
Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers
Training
Extensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.
Support
Knowledge base and community forums available 24x7 online, plus phone, email, & online support

24x7
Online Community
Customer Success Team
Ongoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscription
Dedicated Customer Success Manager
Dedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing value
Free Helps small teams automate away issues - for free ^{US $}0 Up to 10 users Sign Up

Starter Scalable incident response and management for large teams ^{US $}9 user / month Try it Free

ON-CALL MANAGEMENT
Global on-call scheduling
Manage worldwide on-call schedules, rotations, & escalations
Manage shifts
Manage shift schedules, rotations, and escalations so no one ever misses an alert
On-Call Reminders
Get reminders about on-call shifts from one minute or up to two weeks before they start
On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, & shift swaps
Mobile iOS and Android Apps
Full-featured mobile apps allow you to respond and resolve issues from wherever you are
Mobile On-Call Management
Full-featured mobile apps allow you to respond and resolve issues from wherever you are
Roles and Permissions
Use predefined roles with associated role-based permissions - or create unlimited custom roles and permissions

Predefined
Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click
Subscription & Stakeholder Status Updates
Stakeholders can opt into relevant communications and receive status updates
Privileged Devices
Protect the privacy of people’s information by hiding device details from other users
Playbooks
Best practice templates for DevOps workflows, major incident management, & emergency change requests
INCIDENT MANAGEMENT
Incident Initiation
Declare incidents via web UI, mobile apps, automation, API, and email
Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progress
Incident Roles
Assign specific responsibilities to different people or teams during an incident so you can tell who’s working on what
Engage Resolvers
Add resolvers to build out your incident response team, and dismiss them when they’re no longer needed
Track Resolvers
Display when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on it
Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges
Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates
Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance
Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
Post-Incident Report Builder
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
Automation
Drag-and-drop automation at all stages of event and incident management to accelerate incident response and resolution
Incident Resolution Workflow Template
Customize and automate your incident resolution process with this best practice template and walkthrough guide
IT EVENT MANAGEMENT
Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issue
Event Correlation & Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts
Event Routing Rules (including Subscriptions)
Prioritize the order in which users and subscribers receive events
Email, API, Webhook, Role-Based Initiation
Create and design custom integrations and role-based alerts
SMART NOTIFICATIONS
Messaging & Notifications
Unlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.

Unlimited Email & Mobile Push
50 SMS & 10 Voice Notifications per user/month
Situational context
Get alert enrichment from multiple third-party integrations in a single notification
Alert-Specific Assignment Routing & Recipient Notifications
Target recipients based on any skill, including custom attributes
API Access
Integrate with xMatters using any programming language that can make HTTP requests
Configurable Response Options
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
Multilingual Messaging
Send voice, mobile app, SMS, & email notifications in 42 languages
Automated Workflow and Orchestration
Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM
Closed Loop Communications
Two-way communication between third-party
Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
Publish & Share Steps
Share pre-built and custom steps across teams
Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
Workflow Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting
Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud
REPORTING & ANALYTICS
Historical Data Access
Access your IT event data in the All Events report.

One Year
Real-Time, Customizable Dashboards
Track real-time status for delivery & response metrics across teams
User & Group Performance Reporting
Analyze team and user metrics to improve productivity

One Month
Historical On-Call Reporting
See details of your team members' on-call times

One Month
Reporting APIs
Reporting APIs for use with third-party BI systems
Postmortem Timeline Reporting
Chronological and visual representation of when and how resolvers were notified
ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
Single Sign-On
Integrate with your single sign-on solution to control access
Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements
Data-Sync
Robust data sync tool imports nearly any type of data from your record source
Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed
Non-Production Instance
Non-production environment for testing & troubleshooting
SUPPORT & ASSURANCE
Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers

99.9%
Training
Extensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.
Support
Knowledge base and community forums available 24x7 online, plus phone, email, & online support

8x5 Phone
24x7 Online Community
Customer Success Team
Ongoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscription

Dependent on annual contract value
Dedicated Customer Success Manager
Dedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing value

Dependent on annual contract value
Starter Scalable incident response and management for large teams ^{US $}9 user / month Try it Free

Base The best choice to identify, prevent, and resolve issues across multiple teams ^{US $}39 user / month Try it Free

ON-CALL MANAGEMENT
Global on-call scheduling
Manage worldwide on-call schedules, rotations, & escalations
Manage shifts
Manage shift schedules, rotations, and escalations so no one ever misses an alert
On-Call Reminders
Get reminders about on-call shifts from one minute or up to two weeks before they start
On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, & shift swaps
Mobile iOS and Android Apps
Full-featured mobile apps allow you to respond and resolve issues from wherever you are
Mobile On-Call Management
Full-featured mobile apps allow you to respond and resolve issues from wherever you are
Roles and Permissions
Use predefined roles with associated role-based permissions - or create unlimited custom roles and permissions

Unlimited
Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click
Subscription & Stakeholder Status Updates
Stakeholders can opt into relevant communications and receive status updates
Privileged Devices
Protect the privacy of people’s information by hiding device details from other users
Playbooks
Best practice templates for DevOps workflows, major incident management, & emergency change requests
INCIDENT MANAGEMENT
Incident Initiation
Declare incidents via web UI, mobile apps, automation, API, and email
Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progress
Incident Roles
Assign specific responsibilities to different people or teams during an incident so you can tell who’s working on what
Engage Resolvers
Add resolvers to build out your incident response team, and dismiss them when they’re no longer needed
Track Resolvers
Display when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on it
Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges
Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates
Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance
Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
Post-Incident Report Builder
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
Automation
Drag-and-drop automation at all stages of event and incident management to accelerate incident response and resolution
Incident Resolution Workflow Template
Customize and automate your incident resolution process with this best practice template and walkthrough guide
IT EVENT MANAGEMENT
Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issue
Event Correlation & Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts
Event Routing Rules (including Subscriptions)
Prioritize the order in which users and subscribers receive events
Email, API, Webhook, Role-Based Initiation
Create and design custom integrations and role-based alerts
SMART NOTIFICATIONS
Messaging & Notifications
Unlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.

Unlimited Email & Mobile Push
100 SMS & 20 Voice Notifications per user/month
Situational context
Get alert enrichment from multiple third-party integrations in a single notification
Alert-Specific Assignment Routing & Recipient Notifications
Target recipients based on any skill, including custom attributes
API Access
Integrate with xMatters using any programming language that can make HTTP requests
Configurable Response Options
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
Multilingual Messaging
Send voice, mobile app, SMS, & email notifications in 42 languages
Automated Workflow and Orchestration
Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM
Closed Loop Communications
Two-way communication between third-party
Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
Publish & Share Steps
Share pre-built and custom steps across teams
Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
Workflow Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting
Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud
REPORTING & ANALYTICS
Historical Data Access
Access your IT event data in the All Events report.

One Year
Real-Time, Customizable Dashboards
Track real-time status for delivery & response metrics across teams
User & Group Performance Reporting
Analyze team and user metrics to improve productivity

Three Months
Historical On-Call Reporting
See details of your team members' on-call times

Three Months
Reporting APIs
Reporting APIs for use with third-party BI systems
Postmortem Timeline Reporting
Chronological and visual representation of when and how resolvers were notified
ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
Single Sign-On
Integrate with your single sign-on solution to control access
Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements
Data-Sync
Robust data sync tool imports nearly any type of data from your record source
Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed
Non-Production Instance
Non-production environment for testing & troubleshooting

One Non-Prod
SUPPORT & ASSURANCE
Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers

99.9%
Training
Extensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.
Support
Knowledge base and community forums available 24x7 online, plus phone, email, & online support

24x7 Phone & Online Community
Customer Success Team
Ongoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscription

Dependent on annual contract value
Dedicated Customer Success Manager
Dedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing value

Dependent on annual contract value
Base The best choice to identify, prevent, and resolve issues across multiple teams ^{US $}39 user / month Try it Free

Advanced Unlimited everything for global enterprises—so you can rest easy.

Reach out to learn more about our Advanced plan. Contact Us

ON-CALL MANAGEMENT
Global on-call scheduling
Manage worldwide on-call schedules, rotations, & escalations
Manage shifts
Manage shift schedules, rotations, and escalations so no one ever misses an alert
On-Call Reminders
Get reminders about on-call shifts from one minute or up to two weeks before they start
On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, & shift swaps
Mobile iOS and Android Apps
Full-featured mobile apps allow you to respond and resolve issues from wherever you are
Mobile On-Call Management
Full-featured mobile apps allow you to respond and resolve issues from wherever you are
Roles and Permissions
Use predefined roles with associated role-based permissions - or create unlimited custom roles and permissions

Unlimited
Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click
Subscription & Stakeholder Status Updates
Stakeholders can opt into relevant communications and receive status updates
Privileged Devices
Protect the privacy of people’s information by hiding device details from other users
Playbooks
Best practice templates for DevOps workflows, major incident management, & emergency change requests

Incident Response, DevOps, MIM, Change,
Custom & Scheduler
INCIDENT MANAGEMENT
Incident Initiation
Declare incidents via web UI, mobile apps, automation, API, and email
Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incident’s progress
Incident Roles
Assign specific responsibilities to different people or teams during an incident so you can tell who’s working on what
Engage Resolvers
Add resolvers to build out your incident response team, and dismiss them when they’re no longer needed
Track Resolvers
Display when resolvers were engaged in or dismissed from an incident so you can accurately track how long they spent working on it
Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges
Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates
Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance
Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
Post-Incident Report Builder
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
Automation
Drag-and-drop automation at all stages of event and incident management to accelerate incident response and resolution
Incident Resolution Workflow Template
Customize and automate your incident resolution process with this best practice template and walkthrough guide
IT EVENT MANAGEMENT
Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issue
Event Correlation & Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts
Event Routing Rules (including Subscriptions)
Prioritize the order in which users and subscribers receive events
Email, API, Webhook, Role-Based Initiation
Create and design custom integrations and role-based alerts
SMART NOTIFICATIONS
Messaging & Notifications
Unlimited global mobile push and email notifications. SMS & voice notifications for paid tiers are per full user per month to the US, Canada, UK, Australia, & Singapore. ROW is half the number for Starter and Base; unlimited for Advanced.

Unlimited
Situational context
Get alert enrichment from multiple third-party integrations in a single notification
Alert-Specific Assignment Routing & Recipient Notifications
Target recipients based on any skill, including custom attributes
API Access
Integrate with xMatters using any programming language that can make HTTP requests
Configurable Response Options
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
Multilingual Messaging
Send voice, mobile app, SMS, & email notifications in 42 languages
Automated Workflow and Orchestration
Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM
Closed Loop Communications
Two-way communication between third-party
Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
Publish & Share Steps
Share pre-built and custom steps across teams
Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
Workflow Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting
Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud
REPORTING & ANALYTICS
Historical Data Access
Access your IT event data in the All Events report.

Unlimited
Real-Time, Customizable Dashboards
Track real-time status for delivery & response metrics across teams
User & Group Performance Reporting
Analyze team and user metrics to improve productivity

Unlimited
Historical On-Call Reporting
See details of your team members' on-call times

Unlimited
Reporting APIs
Reporting APIs for use with third-party BI systems
Postmortem Timeline Reporting
Chronological and visual representation of when and how resolvers were notified
ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
Single Sign-On
Integrate with your single sign-on solution to control access
Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements
Data-Sync
Robust data sync tool imports nearly any type of data from your record source
Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed
Non-Production Instance
Non-production environment for testing & troubleshooting

Two Non-Prod
SUPPORT & ASSURANCE
Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers

99.95%
Training
Extensive library of online support & training content. Training includes unlimited self-service, and instructor-led workshops. In-depth classroom training is available at the Base and Starter tiers.
Support
Knowledge base and community forums available 24x7 online, plus phone, email, & online support

24x7 Phone & Online Community
Customer Success Team
Ongoing access to product and market experts to help with industry best practices, prototyping integrations, and maximizing the value of your xMatters subscription
Dedicated Customer Success Manager
Dedicated product and market expert to help with industry best practices, prototyping integrations, and maximizing value
Advanced Unlimited everything for global enterprises—so you can rest easy.

Reach out to learn more about our Advanced plan. Contact Us

Additional consulting services available a la carte with all product tiers. Stakeholder licenses are available. To learn more, please contact us.

FAQs

Is xMatters really free for small teams? Expand child menu
- Yes! The xMatters Free plan offers a limited feature set and is free forever. It’s the perfect plan for small teams of up to 10 users. Need more users? Easily purchase a plan for your team by clicking the Upgrade button at the top of your xMatters instance or contact us directly.
How can I upgrade from xMatters Free to a Starter, Base or Advanced plan? Expand child menu
- Oh, we love this question! If you want to upgrade to a paid plan, you can purchase a one-year subscription online. To view, compare, or change your current plan, click the Upgrade button at the top of your xMatters instance (just above your username).
  
  Online purchase is currently available in North America only. For other regions, contact us directly and we’ll help you get upgraded right away. For more information, see our online help.
Does xMatters offer integrations to my tools? Expand child menu
- With 200+ pre-built integrations to the most popular tools, we’ve got you covered. And, if you don’t see a tool or you’re looking for something customized, our easy-to-use Integration Builder lets you connect with virtually any tool.
Do you support international SMS and voice notifications? Expand child menu
- Yup – we offer global coverage. You can see a full list of supported countries here. Plus, don’t forget the xMatters mobile app is included in all of our pricing plans – offering an unlimited number of mobile push notifications.
Is xMatters secure? Will my data be safe? Expand child menu
- We take our customers’ privacy and data concerns very seriously. xMatters fully complies with all regulations related to customer privacy requirements and is aligned with the ISO 27001 Information Security Management System.
What is an xMatters user and how many will I need? Expand child menu
- A user is any person you want to target with notifications or include in an on-call schedule. Need more users? Upgrade your plan any time by clicking the Upgrade button in your xMatters instance or contact us directly.

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Resources

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