Automate Major Incident Processes to Stop Downtime Fast

When your system goes down in a major incident, your customers suffer. Resolve disruptions and slowdowns faster by connecting your data, technology, and processes to your most important assets: your people.

Case Study: Cox Enterprises

Reduce Your Mean Time to Resolve Incidents

Automated communications during critical incidents drastically reduces the time it takes to engage your incident managers and to assemble your Major Incident team so you can collaborate right away.

White Paper: Best Practices in Major Incident Management Communications

Leverage On-call Schedules to Collaborate Across Your Teams

Resolvers, business units, and management teams all have different schedules, priorities, and processes that are constantly changing. Drop the spreadsheets and automate on-call schedules and Major Incident processes to effectively collaborate across teams when your business is impacted.

Case Study: Cox Enterprises

Deliver Situational Awareness to Your Major Incident Managers

Establish a unified view of your business for situational awareness across your service desk, application performance monitoring system, CRM solution, and more. Track inbound and outbound communications in one place to manage and make decisions on your incident response processes.

White Paper: Proactive Communications During Major Incidents

Rapidly Reduce Call Volume During Critical Incidents

Proactively notify your partners and customers of outages to improve customer satisfaction. Issue regular updates and maintain your status webpage to reduce costly, time-consuming calls into your call center.

White Paper: Survival Guide for Service Desk Managers

Escalate Communications to Relevant Business and Technical Users

Keep your stakeholders abreast of all pertinent information. Deliver customized communications with the appropriate level of context for each individual’s role and authorization level so executives and engineers are aware of the impact to their business units.