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Uptime Blog

New ways to be smart about IT event management

Intelligent Event Management

Prevent event floods and get unlimited access to past events—whether on-premise or in the cloud  

Incredibly, by 2020 more than 50% of enterprises will entirely replace the tools they use to support core IT operations with tools originally used by DevOps. Combined with smaller teams supporting microservices, there’s more software than ever to build, manage, and monitor, introducing increased complexity and potential downtime.  

When you have many microservices running in a distributed architecture, it’s essential to connect your systems to ensure visibility. But those connected systems become very noisy in automated environments, setting off chain reactions of repetitive events between all your systems. That means your responders may receive hundreds of notifications in minutes during event floods, making it nearly impossible to focus on fixing the problem! 

To help your teams cut through noise and understand what’s broken and why, xMatters has just released powerful new features to its intelligent event management solution. Whether you’re in the middle of an outage—or trying to figure out how to avoid the next one—the five features highlighted below will help your team be smarter about event management in an increasingly complex services world.  

1. Event flood control 

Just one system blowing up in an automated environment can result in hundreds of failures that produce separate events. While initial events typically contain all the details necessary to identify which of your systems needs attention, follow-on events create noise and distraction. 

To address this reality, xMatters event flood control correlates and suppresses subsequent events so that targeted recipients receive a single notification from xMatters, and then periodic updates during an ongoing flood. By recognizing and correlating similar events in real time, xMatters turns a flood into a manageable slow drip, suppressing noise by 90% or more so teams can focus, find, and fix the source of the problem. 

In the screenshot below, xMatters has detected an event flood and is actively suppressing correlated events from the Nethot integration. The stacked icon shows the number of suppressed events outside the set filter:
 Event Flood Control
2. Unlimited
 event visibility

We all know that some of our most important insights occur during post-incident analysis. To help your teams continuously improve, we’re introducing the All Events report for unlimited visibility to past events: 

The report is like an ‘event time machine’ that unlocks insights from historical data and facilitates root cause analysis. This extensive data access helps you perform complete event audits and define better processes to identify and prevent similar incidents. 

3. End-to-end insights for hybrid cloud environments 

Although the public cloud grabs all the headlines, more than 50% of companies still support hybrid on-premise/in-cloud environments. If you still have applications behind the firewall, we’ve got you covered with visibility across hybrid IT environments. xMatters now gathers additional on-premise system information to inform you about incidents, regardless of where they start. 

“Events don’t just happen in the cloud, but across the entire enterprise. We’re arming organizations to have complete, end-to-end visibility of their IT environment so they can stay ahead of issues.”
Doug Peete, SVP products xMatters

4. Schedule temporary absences from your mobile device 

We know that many of your primary resolvers and on-call resources respond to events on the go, so we continue to make big investments in our mobile app. If they can’t manage their schedule remotely, it’s hard to be smart about incident management—so now we’ve made it easy for them to schedule temporary absences directly from their mobile device: 

 mobile event management

Once they’ve configured the absence and assigned a replacement, their supervisor is automatically notified, and incidents are always covered.  

5. New integrations! Jira Ops and Microsoft Teams 

xMatters Partners

Since no incident happens in a vacuum, we continue to roll out new and updated integrations with other DevOps tools. There are several new integrations timed with this release, with two of the most exciting being Jira Ops and Microsoft Teams.

In conjunction with Atlassian, the Jira Cloud add-on has been extended to include Jira Ops, so you can receive notification responses, escalations, and comments from team members from the new Jira Ops timeline. 

And, our Microsoft Teams integration helps you connect with the correct on-call resources directly from your chat app. Once the xMatters bot is added to Microsoft Teams, you’ll be able to use it in any channel simply by referencing it. See who’s on call, engage the right resources, and track responses to coordinate and resolve incidents faster.  

Get started with intelligent event management  

We hope you’re excited about the new intelligent event management features from xMatters. No doubt developing and running digital services will get more dynamic—and challenging—as delivery cycles compress, small teams ramp up, and more applications try to tell you things about incidents. Getting smart about IT event management today will smooth the rough spots your team may encounter tomorrow.  

If you’re not already using xMatters, try it today. xMatters Free is available for small teams and integrates with all the apps you already use in your DevOps environment.

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