Integration Overview
Jira Software, Jira Service Desk, and Jira Ops deliver a cloud hosted platform teams use to plan, track, release and support software. Combined with xMatters, this integration allows teams to automatically communicate with the correct on-call resources to resolve issues faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.
Automate handoffs across your toolchain
Integrating xMatters across your tools allows you to automatically transfer key data into Jira and throughout your systems to drive workflows forward. Take action in Jira or other tools directly from an xMatters alert, no matter which tool the alert originates from. Customize response options so responders can take multiple actions including creating a Jira issue, assigning the issue to themselves, or requesting additional help by kicking off a targeted chat room or conference call with the appropriate resources. Collaboration invites also reference the Jira issue with key data from your other tools, so your resolution teams can quickly get up to speed and take action. Once the incident has been completed, xMatters allows responders to automatically log chat activity to the Jira issue and set it to a resolved state. xMatters eliminates the need for manually moving data between systems, allowing your team to get back to resolving incidents instead of keeping stakeholders aligned.
- Create a Jira issue with data insights from other tools
- Automatically assign a Jira issue to the responder
- Invite people across multiple teams to a conference call
- Initiate a targeted chat room via HipChat, Slack, or Hubot with context from Jira
- Record chat room activity back to the Jira issue
- Keep stakeholders aligned by automatically updating Jira and StatusPage