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Jira Cloud Integration
Seamlessly automate issue creation from xMatters alerts
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Automate Jira workflow for any incident management process
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Actionable Alerts:
When an incident occurs, accept the auto-created Jira ticket and get to work faster -
Ticketing:
Automatically create Jira issues based on customizable rules that push incident data into the description for full visibility -
Analyze:
Attach chat transcripts and incident timelines to your Jira issue for full transparency and easy post-resolution reporting -
Workflow:
Automate work in tools integrated to Jira, from Bitbucket to Slack, through powerful webhook capabilities
FULL ISSUE CREATION WITHOUT THE WORK
Save time and get complete issue context
CREATE
Trigger issue creation from alerts and assign them to the right teams & projects
ACCEPT
Provide teams the incident details they need to start resolving immediately
RESOLVE
Close the loop with incident timelines and chat transcripts auto-attached to your issue