Real-Time IT Incident Resolution

When important systems fail, you spring into action. But how do you reach who’s on call through everyone’s preferred device? What if the team lead is unavailable? xMatters IT Management easily creates and automates critical incident processes, including on-call schedules and escalation procedures so the right people are always on the job.

Comcast
Cash America
Convergys
Raiffeisen
AON Hewitt
PPD

Reach Your Team

With BYOD and the sheer number of communication channels available, just finding the right person is half the battle. Whether via SMS, push messaging, voice (live, recorded or text to speech), email, fax or pager, xMatters does it all. Automate who’s on duty, which devices they prefer and messaging. Target content appropriately so you don’t send rich text to SMS devices or attachments by fax. You can even set escalations if response time frames aren’t met.

 

Conference Instantly and Stay in the Loop

Setting up a conference call is tough even without an incident. xMatters lets you pull your team together for a quick conference call with a single button click. Call out to your team, or provide instructions or a link via a message. Subscriptions allow your extended team as well as management to opt into incident communications so that they can always be in the loop.

What Customers Have to Say

  • See why BSkyB uses xMatters

  • “Our e2e automation from Monitoring to ServiceNow to xMatters means that the right person is contacted, via their preferred method, within 2.5 minutes of an alert being generated.”

    Anoop Malkani, Enterprise Service Management, BSkyB

  • See why Paylocity uses xMatters

  • “With xMatters, we can be paged in the middle of the night. We can ensure someone gets it. We escalate to make sure the right person gets it and then we can fix the issue in five minutes.”

    Brian Palmer, Vice President of IT, Paylocity

  • “Any critical alert, it doesn’t matter what it is, we’re going to get paged out for it. So that was a big win and a big, powerful message for us.”

    Brian Palmer, Vice President of IT, Paylocity

Get Major Incident Awareness

The new xMatters Communications Center provides at-a-glance situational awareness for your IT issues. Track your incidents and their inbound information flows. Get a centralized view of all alerts across service desk, infrastructure monitoring, end user performance, manual NOC pages, major incidents and more. Build and share views for specific types of situations (e.g. major incidents, SAP outage, data center outage) through drag and drop. Aggregate inbound communications from everyone with email and mobile apps. Get quick access to a vast collection of standard reports including response reports, report cards, response logs and more.

 

Manage Your Response From Anywhere

Who knows where you will be when an incident occurs? xMatters understands this and lets you manage incident responses from your mobile phone as well as from your web browser. Downloadable apps on iOS, Android and Blackberry devices let you kick off a process, track status and respond – all from your mobile phone or tablet. Leverage rich push messaging to simplify the response process.

Need Some Resources?

Create Incident Processes Without Coding

Moving quickly isn’t important only in the middle of an incident. xMatters’ drag-and-drop process designer lets you build and manage your critical incident processes without coding. Simply type, record and drag-and-drop. Target groups and devices, write messages and set escalations so you can configure your incident processes to your exact needs – without wasting resources or your budget.

Connect to Your Systems

A communications platform is only as good as the systems with which it communicates. xMatters integrates with leading enterprise solutions including:


CA • BMC • HP • IBM • Microsoft • ServiceNow • New Relic


And, if we don’t have your integration out of the box, creating it with our REST APIs is a snap.

Pricing Solutions

 

Starter

$16 user/mo.

Quantity discounts apply
Users: <100
Communications:
SMS, voice, mobile push, pager, email
Roles: Fixed
Rate: 3 events/min
Design tools: Limited
Communication Center: No
Integrations: 1
Support: 8 x 5 - Email, Forum

Base

$50 user/mo.

Quantity discounts apply
Users: Unlimited
Communications:
SMS, voice, mobile push, pager, email
Roles: Custom and unlimited
Rate: 15 events/min
Design tools: Limited
Communication Center: No
Integrations: 2
Support: 24 x 7 - Phone

Advanced

$60 user/mo.

Quantity discounts apply
Users: Unlimited
Communications:
SMS, voice, mobile push, pager, email
Roles: Custom and unlimited
Rate: 30 events/min
Design tools: Unlmited
Communication Center: Yes
Integrations: Unlimited
Support: 24 x 7 - Phone