Targeted IT notifications

Improve your MTTR and reduce downtime

With xMatters you’ll manage on-call schedules and automate escalation procedures so when a system goes down, the right fixing agent is instantly alerted on the right device. We’ve been known to reduce IT incident response times by 80%*. This, in turn, has led to our clients reducing stress and antacid budgets by around 72%**.

xMatters will increase accountability and provide visibility into performance and processes. This is our bread and butter, and nobody does it better than us.

*As reported by xMatters’ customers
**This one is just a guess…we’re not really sure on the actual number

IT ENGINE FEATURES

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IT alerting

IT alerting

Alert and escalate IT incidents automatically.

xMatters automates the important task of notifying, escalating, and driving collaboration on an IT incident, reducing response time by up to 80% and leading to faster incident resolution and less downtime. In addition, xMatters provides full visibility into the process to drive accountability and help you optimize the process.

Schedules and escalations

Schedules and escalations

“Set then forget” your on-call schedules.

When something goes wrong, it helps to know you’re covered even when you’re at your kids’ recital. xMatters lets you “set and forget” on-call schedules, define escalation rules, and keep contact lists up-to-date. The ticket’s assigned to the right person. Your (IT management) engine notifies you that he’s accepted the ticket. And you get to relax and enjoy your kid’s, um…“interpretation” of Mozart’s sonata.

Two-way mobile access

Two-way mobile access

Resolving IT issues is a two-way street.

Since IT incidents don’t keep to a schedule, xMatters lets you receive incident notifications – and communicate and collaborate with others to get them resolved – no matter where you are. Whether you and your collaborators want it via email, phone, or SMS, xMatters can deliver. So you can acknowledge or update tickets, accept a change, put a job on ice, update the help desk or monitoring system you use, find help, or instantly organize a conference call…all from your mobile device.

Integrations

Integrations

Play well with others.

A communications platform is only as good as the systems with which it communicates. xMatters’ built-in API’s and agents make it easy to integrate our IT communications platform with leading enterprise solutions from:

  • CA
  • BMC
  • HP
  • IBM
  • Microsoft
  • ServiceNow
  • See other IT integration partners

And, if we don’t have an out-of-the-box integration available, check out our community-supported ones or build your own. It’s that easy.

Instant conference calls

Instant conference calls

Don't spend time searching for who needs to be on the call.

Get the right folks around the (virtual) table. With xMatters’ instant conferencing functionality, you can rope in all the key players—even outside vendors—in less than 60 seconds so urgent issues can be addressed and resolved, well, urgently.

User interface design tools

User interface design tools

Create custom communication apps in a snap.

When it comes to IT management, there are an infinite number of communication processes that need to be created. xMatters makes it easy to create custom communications apps that match your workflows and business processes. It’s as simple as drag-and-drop. Not code-till-you-drop-and-they-drag-you-out.