All Business Continuity, None of the Noise

Tailor emergency communications to your critical business processes. Define as many situation-specific messaging templates as you need to reach everyone during a business continuity management situation.

Datasheet: Business Continuity Management

Be Ready Anywhere, Anytime with Mobile Action

Disasters don’t wait until you’re at your desk. Your response can’t wait either. Manage emergency communications from anywhere and enable your employees to provide value with real-time input from the field.

  • Launch: Send communication plans directly from your mobile device so aren’t tied to your desk in an emergency
  • Respond: Reply to messages with comments and attachments to keep everyone abreast of the evolving situation
Case Study: U.S. Bank
Be Ready Anywhere, Anytime with Mobile Action
Activate Your Incident Response Teams

Activate Your Incident Response Teams

Conference bridges are the best way to mobilize people when you need information and action fast. Gather appropriate team members on a bridge with one click and begin collaborating instantly.

  • Response: Provide menu-based response options and the ability to respond with comments
  • Mobile: Open a one-touch conference bridge from your mobile device
White Paper: Proactive Communication

Situational Awareness During a Critical Incident

Sift through the chaos and easily organize events as they occur so you can focus your resources and efforts on the right things. Unify information from disparate sources so you don’t have to tab through different systems as time ticks by.

  • Dashboards: Create scenario-specific dashboards so you can see the right information based on the event
  • Feeds: Enable informational feeds from third-party sources for a more holistic view of the situation
Datasheet: Communication Center
Situational Awareness During a Critical Incident
Be Prepared with Pre-designed Communication

Be Prepared with Pre-designed Communication

See your continuity plans in action. Build templated messages ahead of time for any device so when a crisis strikes, you can send the right message to the right people without delay. Easily add and edit responses without code, and preview messages before sending.

  • Store: Create and save as many situation-specific messages as you need so you’re always prepared to quickly take action when required
  • Drag-and-drop: Pull the message elements you need directly into your message templates
Case Study: Walgreens

Integrate Systems and Workflows

Share data between systems to engage the right resources quickly. Integrate your business continuity workflow with your pre-built messaging templates to maximize utilization of your disaster recovery plans.

  • Response Driven: Drive workflow and action from the responses you receive
  • Close the Loop: Update the originating system to keep reporting consolidated in a single source
Learn More: xMatters Integration Platform
Integrate Systems and Workflows
Prepare & Respond... Even for the Unexpected

Prepare & Respond... Even for the Unexpected

Dynamically pull information about your groups, contact teams, and employees so you don’t have to stop and refresh. Build new groups and contact teams as you sort by skill sets, geography, or any other parameter to find the people you need.

  • Location: Target specific locations so impacted individuals are notified and those that aren’t don’t get overburdened with noise
  • Certification: Find people based on certifications like CPR on-the-fly so you’re prepared in an emergency
White Paper: Combining BCM and IT

Business Continuity Management Pricing

Volume discounts available

Starter $9.00 Per User/ Year
  • Max Users:

    Unlimited

  • Communications:

    SMS, voice, mobile push, pager, email

  • Roles:

    Unlimited

  • Support:

    24x7 - Forum, Online, Phone

  • Messaging:

    Package Included

  • Manual Alerting:

    Included

  • Client Success Manager:

    Assigned to Team (7,000+ Full Users)

  • SLA:

    99.99%

  • Multilingual Messaging:

    12 Languages

  • Data Sync:

    Optional

  • Integrations:

    Optional

  • Groups:

    Create Groups and Call-Trees

  • Scenarios:

    Save Commonly Used Messages as Scenarios for Quick Access

Base $12.48 Per User/Year
  • Included Features:

    Starter Package

  • Messaging App:

    Tailor web app messaging pages

  • Messaging Screens:

    Tailor mobile app messaging screens

  • Advanced Communication Designer:

    Drag & drop tools to customize interactions, checklists and tasks

  • Design Response:

    Design message response

  • Subscription:

    Configure self-service and managed subscriptions

  • Conference Calling:

    Included

Advanced $15.96 Per User/Year
  • Included Features:

    Base Package

  • Dashboards:

    Create scenario specific dashboards

  • Views:

    Manage views for incident management

  • Situational Awareness:

    Share role-specific views for situational awareness

  • Shareable Dashboards:

    Build standard views to share with individuals or groups

  • Feeds:

    Enable informational feeds from 3rd party sources

We’re trusted by over 1000 global companies for a reason.
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