xMatters Intelligent Communications

You’ve invested in sophisticated solutions to extract insights from across your business. What are you doing with all of that information? Access to data is your biggest source of competitive advantage, but only if you communicate these insights quickly to relevant stakeholders and drive business processes forward with timely decisions.

Automated, Flexible IT Communications

Whether you’re managing deployments or resolving major incidents, targeted communications to individuals and groups on their preferred devices are key to successful outcomes. Take control. Integrate easily with your existing ITSM, chat, and automation tools. Refashion flexible templates to share technical information with resolvers and business language with executives, customers, and partners.

Learn More
Automated, Flexible IT Communications
When Every Second Counts

When Every Second Counts

Design tailored, situation-specific messages to communicate with both resolvers as well as those affected during a crisis.  Dynamically pull information about your groups, contact teams, disaster recovery plans, and employee skill sets so you can act quickly when every second counts. Connect with the right experts immediately to lead people to safety during physical emergencies such as hurricanes and earthquakes.

Learn More

Align Your Most Important Resources

Your employees are your most important assets. Empower them to engage with any element of your business to minimize disruption. Use communication templates and trigger-based workflow to facilitate quicker and more efficient responses. Filter your workforce by skills, role, and location to fill any staffing need quickly.

Learn More
Align Your Most Important Resources
Proactively Engage Your Customers

Proactively Engage Your Customers

During business disruptions, resolvers receive technical information while executives receive key updates based on system information. These situations become critical opportunities to develop meaningful relationships with your clients. Never miss the chance to impress and empower your customers by delivering insights from any business system.

Learn More
We’re trusted by over 1000 global companies for a reason.
Request a demo