xMatters License Definitions

Licensing Definitions

xMatters Free

xMatters Free Users: Defined as users who have registered for a free subscription account or are listed as a user within an account and/or instance. These users and accounts do not have phone alerts or SMS messaging enabled, with only email and mobile push notifications to the xMatters app enabled. xMatters Free Users and accounts are not subject to a service level agreement, and customer support is limited to the xMatters Community portal.

Starter

Full Users: Defined as users within an account and/or instance.  Each user has the ability to login and access the account, initiate manual message workflows, access development features if authorized and interact with 2-way messaging on all supported communication channels (email, SMS, phone, etc.).

Base and Advanced

Full Users: Defined as users within an account and/or instance. Each user has the ability to login and access the account, initiate manual message workflows, access development features if authorized and interact with 2-way messaging on all supported communication channels (email, SMS, phone, etc.).

Stakeholders1: Defined as users who have the ability to receive 1-way messages on all supported communication channels (email, SMS, phone, etc.), but are not enabled for response options therefore, they cannot respond to them. In addition, these users do not have the ability to initiate any manual messaging workflows in the product, predefined or custom, as they can only receive messages.

Individual Stakeholders can be upgraded to Full Users and Individual Full Users can be downgraded to Stakeholders no more than three (3) times per year unless otherwise agreed to in writing with xMatters.

Business Continuity Management (BCM)

Business Continuity Management (BCM): Because every client has different needs and different use cases that may constitute a disruption of business continuity, xMatters’ conditionally permits its clients to define and declare their own BCM events within the generally accepted standards of the business continuity management industry. Per these standards, BCM events are not recurring events or incidents sustained over an extended period of time but rather are particular incidents or events that individually give rise to a distinct threat to a client’s critical business operations and typically require a separate invocation of a client’s business continuity plan. As BCM events are typically infrequent, pricing for this product is discounted from other xMatters products. As with all messaging, xMatters reserves the right to audit a client’s use of messaging for proper use within BCM. Please contact your representative if you have any questions or concerns about the proper use and scope of BCM event messaging.

Employee Engage

Full Users: Defined as users who have the ability to interact with 2-way messaging on all supported communication channels (email, SMS, phone, etc.). These users also have the ability to initiate any manual messaging workflows that are predefined in the product as well ones that have been customized for the client. In addition, where the product provides the capabilities to do so, Users can access development environment features. Users are restricted from using EE for Business Continuity events or alerts or Information Technology alerts, provided, however, that recurring and/or scheduled EE alerts and messaging may be appropriate during sustained BCM events. Please contact your representative if you have any questions
or concerns about the proper use and scope of Employee Engage messaging.

1 Formerly known as Limited-Use Users or Standard Users.