xMatters License Definitions

Licensing Definitions

xMatters Free

Free Subscription Users: Defined as users who have registered for a free subscription account that is limited to a fixed number of users within an account and/or instance. These users and accounts do not have phone alerts or SMS messaging enabled, with only email and mobile push notifications to the xMatters app enabled. Free Subscription Users and accounts are not subject to a service level agreement, and customer support for Free Subscription Users is limited to the xMatters Community portal.

IT Management Starter

Full Users: Defined as users who have the ability to interact with 2-way messaging on all supported communication channels (email, SMS, phone, etc.). These users also have the ability to initiate any manual messaging workflows that are predefined in the product as well ones that have been customized for the client. In addition, where the product provides the capabilities to do so, Users can access development environment features.

IT Management Base and Advanced

Full Users: Defined as users who have the ability to interact with 2-way messaging on all supported communication channels (email, SMS, phone, etc.). These users also have the ability to initiate any manual messaging workflows that are predefined in the product as well ones that have been customized for the client. In addition, where the product provides the capabilities to do so, Users can access development environment features.

Stakeholders: Defined as users who have the ability to receive 1-way messages on all supported communication channels (email, SMS, phone, etc.), but cannot respond to them. In addition, these users do not have the ability to initiate any manual messaging workflows in the product, predefined or custom, as they can only receive messages.

Individual Stakeholders can be upgraded to Full Users and Individual Full Users can be downgraded to Stakeholders no more than three (3) times per year unless otherwise agreed to in writing with xMatters.

Business Continuity Management (BCM)

Business Continuity Event: Because every client has different needs and different use cases that may constitute a disruption of business continuity, BCM clients define and declare their own business continuity events within the generally accepted standards of the management of critical events, crisis management, disasters, and overall business impact analysis and contingency. As BCM events are typically infrequent, pricing for this product is discounted from xMatters IT Management products.

BCM Users: Defined as users who have the ability to interact with 2-way messaging on all supported communication channels (email, SMS, phone, etc.). These users also have the ability to initiate any manual messaging workflows that are predefined in the product.

Employee Engage

Full Users: Defined as users who have the ability to interact with 2-way messaging on all supported communication channels (email, SMS, phone, etc.). These users also have the ability to initiate any manual messaging workflows that are predefined in the product as well ones that have been customized for the client. In addition, where the product provides the capabilities to do so, Users can access development environment features.

[1] Formerly known as Limited-Use Users or Standard Users.