FreshserviceGet Started on GitHub
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CategoriesIT Service Management
Freshservice is a cloud-based service management solution from Freshworks that enables organizations to simplify their operations. xMatters uses Freshservice to streamline communication plans and turn system data into actionable notifications sent directly to IT and DevOps resolver teams.
This integration extends the power of Freshservice to quickly track down and notify the right on-call resources and improve incident response efficiency.
xMatters increases your teams’ efficiency and digital service uptime by:
- Automatically creating a Freshservice ticket with data insights from other tools
- Assigning a Freshservice ticket when a notification response is received
- Updating Freshservice incidents with notification responses, comments, and actions taken in xMatters
- Automating manual tasks (like team escalations) to ensure every issue is acknowledged and mitigated
Build Your Toolchain
Enhance your incident response even further by integrating Freshservice into a workflow with…