Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. This integration extends the power of Freshservice to quickly track down on-call resources and deliver them actionable notifications.

  • Create a Freshservice ticket with data insights from other tools
  • Automatically assign a Freshservice ticket to the responder
  • Invite people across multiple teams to a conference call
  • Initiate a targeted┬áchat room via Slack or Microsoft Teams with context from Freshservice
  • Record chat room activity back to the Freshservice ticket