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Freshservice

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This integration is developed and supported by the user community at xM Labs on Github, and is not officially supported by xMatters.

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Freshservice

Overview

Freshservice is a cloud-based service management solution from Freshworks that enables organizations to simplify their operations. xMatters uses Freshservice to streamline communication plans and turn system data into actionable notifications sent directly to IT and DevOps resolver teams.

Freshservice +xMatters

This integration extends the power of Freshservice to quickly track down and notify the right on-call resources and improve incident response efficiency.

Benefits

xMatters increases your teams’ efficiency and digital service uptime by:

  • Automatically creating a Freshservice ticket with data insights from other tools
  • Assigning a Freshservice ticket when a notification response is received
  • Updating Freshservice incidents with notification responses, comments, and actions taken in xMatters
  • Automating manual tasks (like team escalations) to ensure every issue is acknowledged and mitigated

Build Your Toolchain

Enhance your incident response even further by integrating Freshservice into a workflow with…

Microsoft Teams

Feed important information into an existing channel or create a dedicated channel for each incident
Small card - Google Cloud Operations - xMatters
Google Operations Suite

Turn incidents from Operations Suite into actionable, context-rich notifications
Learn how to build automated toolchains in xMatters
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Integration Details

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