Freshservice
Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. This integration extends the power of Freshservice to quickly track down on-call resources and deliver them actionable notifications.
- Create a Freshservice ticket with data insights from other tools
- Automatically assign a Freshservice ticket to the responder
- Invite people across multiple teams to a conference call
- Initiate a targeted chat room via Slack or Microsoft Teams with context from Freshservice
- Record chat room activity back to the Freshservice ticket
Freshservice
Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. This integration extends the power of Freshservice to quickly track down on-call resources and deliver them actionable notifications.
- Create a Freshservice ticket with data insights from other tools
- Automatically assign a Freshservice ticket to the responder
- Invite people across multiple teams to a conference call
- Initiate a targeted chat room via Slack or Microsoft Teams with context from Freshservice
- Record chat room activity back to the Freshservice ticket
Installation
This integration is developed and supported by the user community at xM Labs on Github, and is not officially supported by xMatters.
Get started on Github