Freshservice is a cloud-based service management solution that enables organizations to simplify their operations. xMatters uses Freshservice to streamline communication plans and turn system data into actionable notifications sent directly to IT and DevOps resolver teams.


xMatters increases your teams’ efficiency and digital service uptime by:

  • Automatically creating a Freshservice ticket with data insights from other tools
  • Assigning a Freshservice ticket when a notification response is received
  • Updating Freshservice incidents with notification responses, comments, and actions taken in xMatters
  • Automating manual tasks (like team escalations) to ensure every issue is acknowledged and mitigated

Build Your Toolchain

Enhance your incident response even further by integrating Freshservice into a workflow with…