Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. This integration extends the power of Freshservice to quickly track down on-call resources and deliver them actionable notifications.

• Create a Freshservice ticket with data insights from other tools
• Automatically assign a Freshservice ticket to the responder
• Invite people across multiple teams to a conference call
• Initiate a targeted chat room via Slack or Microsoft Teams with context from Freshservice
• Record chat room activity back to the Freshservice ticket