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Protect Your Mobile App with a Passcode

Mandeep Jassal ON Oct 12, 2017

Security is now the responsibility of both companies and individuals. We’ve enabled users of the xMatters mobile app to take ownership of their security by setting a passcode.

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You just got up from a training session at an industry conference. You’re walking from the makeshift classroom out into the chaos of the hallway when you have that moment of terror: Where’s my phone?!

Of course, what you’re really thinking is, do I have my xMatters mobile app machine?

Well, not to worry. Even if someone did find your phone, you’ve already locked it with your airtight PIN, right? And now, you’ve engaged double the security by also locking your xMatters mobile app with a separate PIN.

The new passcode feature for the xMatters mobile apps allows organizations to protect sensitive information if an employee’s phone is compromised. This feature requires users to enter a passcode to access their xMatters mobile app accounts, after the app has been inactive for a specified time out period.

Download the mobile passcode feature for iOS and Android from iTunes or Google Play.

Enter a passcode on your mobile app.

Enter a passcode on your mobile app.

How to enable the mobile app passcode feature
A company supervisor can configure the mobile app passcode feature from the Admin tab in the xMatters web user interface. We’ve added a new ‘Mobile App Passcode’ section to the Password Policy screen.

Company supervisors can specify how long (from 1 to 60 minutes) a user can be inactive before the mobile app requires the passcode to be re-entered. The default value is 10 minutes.

The next time users open the xMatters mobile app, they will be asked to set a passcode:

Set the passcode on your mobile app.

Set the passcode on your mobile app.

If you have more than one account configured on the xMatters mobile app, all your accounts will use the most restrictive passcode settings of all of them. For example, if only one of your accounts requires a passcode, you’ll be required to enter the passcode to access all of your accounts. Or, if you have multiple accounts with different timeout periods configured (for example, 5 minutes vs. 10 minutes), the most restrictive timeout period will be observed for all accounts.

Reset Passcode
If you forget your passcode and need to reset it, you can tap on Reset Passcode and set up a new passcode.  When you reset your passcode, you will be required to first re-authenticate into your account before you can set up a new passcode.

Reset the passcode on your mobile app.

Reset the passcode.

Note: If you have more than one account configured in your xMatters mobile app, resetting the passcode will log you out of the other accounts and will require re-authentication for those accounts before you can access them again.  However, once the passcode is set up, you will not have to set up a new passcode.