xMatters Platform

CLOUD

MULTI-CHANNEL

APP BUILDER

MOBILE APPS

INTEGRATION

 

Take your Communications to the Cloud

xMatters On-Demand lets you communication-enable your critical processes without buying hardware, without having to establish carrier relationships and without installing software. We handle the heavy lifting for you. Our platform scales to meet your business’ peaks and valleys, and extends to additional geographies as you need them. And, it provides the security and resiliency that you expect from an enterprise communications platform.

 

Target your Communication

xMatters On-Demand lets you reach your audience via SMS, push, email, fax, pager and voice. And, it remembers individual user preferences so you can target your communications at the channel and device that work best for them.

 

Put your Business Analysts to Work

Your business analysts can create communications apps without any coding. All you need is to drag and drop to create apps for your IT, business continuity, Internet of things and proactive communications needs. Use our forms, customize them or build your own. Set up groups, on call lists, escalations, subscriptions and more. Communicate in multiple languages through a single app. Even create device specific content to optimize the experience for everyone.

 

Manage Communications from Anywhere

Mobile apps for iOS, Android and Blackberry let your team work from wherever they are. With these apps, they can kick off communications processes from the field. Two-way push notifications allow your team to respond and take ownership as needed. Escalations notify the next person if no response is received in the specified period of time. With mobile reporting, your team can stay on top of the situation. And, with our web-based tool, you can change what the mobile app displays without any coding or without requiring anyone to download a new app.

 

Connect to the Systems that Matter

When you get an urgent customer trouble ticket, your website goes down, a refrigerator fails or a customer presses the “Get More Info” button on your website, xMatters knows, and sets the process in motion. We can connect to any system, and offer over 30 packaged integrations to solutions from SFDC, ServiceNow, BMC, CA, HP, IBM, Microsoft, New Relic and more.