Assign a Customer Service Ticket

Quickly let people know they’ve been assigned a ticket.

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Customer highlights and stories


Automatically including critical information helps the resolver get up and running on the service ticket immediately. Including comments enables the agent to gain additional nuance and provide a more personalized experienced for the customer.

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Workflow Steps

  • 1


    Monitoring tools discover an issue and bring it to the attention of a person, who sees enough pertinent information to assign it to the right person based on skill set or on-call status.

  • 2


    Assigning the service ticket alerts the right person on their preferred device and sends a notification with information that’s critical for understanding the issue.

  • 3


    With tools like Slack and MS Teams, your teams can easily exchange information to understand what’s happening and take action in other important systems.

  • 4


    Once everyone involved understands the problem, they can fix it.

  • 5


    Use information from past incidents to build new workflows and improve processes.

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See How to Build This Flow

Use this workflow map to guide you in building your own Service Ticket Workflow.

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