When The Universe Throws A Punch, You Want Us in Your Corner
Emergencies like weather events and security hacks place your people and systems in critical danger. To meet this threat and keep your business operational, xMatters automatically orchestrates and guides your emergency response with structured communications to at-risk resources, first responders, and stakeholders.
See Clearly Through the Fog
xMatters gives you the situational awareness you need to respond quickly and appropriately to business-impacting events. Bring control to chaos in times of crisis.
Aggregate system information for coherent situational context
Automate triggers and resolution steps for any event to keep affected employees informed and align stakeholders
Review a second-by second record of the emergency in real time to assess progress against plan and make adjustments
Dynamic Employee Data Protects Your People
The last thing you need to worry about during an emergency is whether a team member changed her mobile number. xMatters integrates with your resource management systems to automatically pull up-to-date employee information, helping to keep your employees safe and informed wherever they are.
User & Group Profiles
Access current employee data on-the-fly, and segment personnel based on location, skillset, language and other criteria
Reach employees on their preferred devices and channels to ensure communication delivery
Gain peace of mind knowing that affected team members have seen or responded to emergency communications
Rally People Automatically When You Need It Most
When you’re dealing with physical or digital disasters, why leave finding the right people up to chance? xMatters ensures you have emergency on-call resource coverage 24/7, with the ability to target specialists and distribute support burden among team members.
On-Call Shifts & Rotations
Easily manage on-call coverage in an intuitive and familiar calendar interface, and automatically rotate team members to share primary on-call duties
Define clear communication paths to ensure someone takes charge during a crisis
Whether you need 5 electricians or 20 nurses, xMatters methodically tracks down resources until enough people have responded to help
Arm Your Responders With Battle-Hardened Communication Tools
You’ve built a first-class emergency response team. Now they deserve communication and collaboration tools that provide the data alignment, streamlined automated workflows, and built-in remediation actions to understand and address any situation.GO WAY BEYOND IT ALERTING
Equip your team members with the information they need by consolidating system information across tools for a complete perspective
One-touch conferencing rallies your response team to immediately jump on a call to tackle emergencies
Take remedial steps ranging from escalating the issue to engaging required team members directly from notifications
Initiate emergency response plans from anywhere and share valuable input and photographs for context while on the go
Enterprise-Scale Global Resiliency When It Counts
With our secure, high-performance infrastructure, your communication tools have no single point of failure—period. That means you can confidently establish plans to drive emergency communications that reach team members around the world.BUILD A RESILIENT ARCHITECTURE
Proven SLAs ensure that our enterprise-grade cloud infrastructure is there when you need it
With no single point of failure, communicate across your business during any disruption
Multiple layers of protection ensure that employee and organizational data is always safe and secure
A global cloud infrastructure drives lightning-fast message delivery