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Constant Contact Cuts MTTR In Half

Systems engineer at Constant Contact, Lucas Villeneuve explains that “there are now no excuses” as to why teams cannot address issues better. With integration into Splunk, Jira, New Relic, Nagios, and many more, hear how Constant Contact is drastically reducing MTTR with xMatters.

Villeneuve says his team has noticed a drastic reduction in major incidents across the entire incident life cycle. Reporting allows him and his team to actually see when major incidents occur and compare to previous time frames.

“Moving to xMatters, we had a set and forget rotation, an easy to use interface, so there is really no excuses as to why teams were not addressing particular issues,” he explains. “Also, it was important that the ability to have a two way integration, a true two way integration, because that helped with a lot of alert suppression.”

Constant Contact, a leading email marketing company, has more than 250,000 customers.