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Cox Enterprises Case Study

Cox Enterprises is a true media conglomerate. It owns newspapers, television stations, and radio stations, as well as familiar holdings Cox Communications, Manheim Auctions, Autotrader, Kelley Blue Book,, and Valpak. Through IT Service management and three other shared services, more than 30,000 business customers rely on Cox Enterprises so when incidents happen, IT resolution teams have to be quick to respond to keep services running. Highlights of the Cox Enterprise case study:

  • Leading communications, media, and automotive services company with 30,000 business customers improved its response rate to critical events by nearly 100% and decreased MTTR for high and critical incidents by over 75%