Capital Group Companies – Secrets of the 60 min SLA


Capital Group Companies, one of the world’s largest investment management organizations, manages about $1 trillion in assets. Resolving issues fast is critical, so IT replaced old manual processes with automation. Learn how integration with BMC Remedy and quick messaging capability help Service Management restore high-priority user service within an hour, and how other departments, executives, and external business partners are also leveraging notifications and alerts for success