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Secrets of the 60 Minute SLA – Capital Group Companies

Capital Group Companies, one of the world’s largest investment management organizations, manages about $1 trillion in assets. Resolving issues fast is critical, so IT replaced old manual processes with automation. Learn how integration with BMC Remedy and quick messaging capability help Service Management restore high-priority user service within an hour to meet a 60 minute SLA.

Other departments, executives, and external business partners are also leveraging notifications and alerts for success within the business.