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Pre Sept 2016 xMatters Messaging Rates

xMatters Messaging Rates

 

These messages rates and policies apply to clients who signed up for their xMatters on demand subscription on April 1st 2013 or later. They do not apply to clients who have chosen to opt out, or have other messaging cost structures specified in their contracts.

 

Product Email and mobile push messages SMS for US, CAN, UK, AUS, SG (per full user per month) Phone for US, CAN, UK, AUS, SG (per full user per month) RoW* phone and SMS (per full user per month) Fine print
IT Management – Starter Unlimited 50 10 25 Conference calls excluded.
IT Management – Base Unlimited 100 15 50 Conference calls excluded.
IT Management – Advanced Unlimited 100 15 50 Conference calls excluded.
BCM Unlimited Unlimited Unlimited Unlimited Unlimited for declared BCM events. Conference calls excluded.

 

For additional detail on these messaging plans, including fair use policies and limitations, please refer to the xMatters License Definition policy.

 

Conference call rates are per caller per minute as follows:

 

Region Starting at USD
Australia 4.4¢
Canada 2.2¢
China 3.3¢
Germany 2.2¢
India 3.3¢
Mexico 3.3¢
Singapore 3.5¢
Switzerland 4.7¢
United Kingdom 2.2¢
United States 2.2¢

 

For more details on our messaging costs, please refer to the full rate table.

 

For clients who are not on these messaging plans, or started their xMatters subscription prior to April 1st, 2013, please refer to the full rate table for messaging costs.

 

SMS Messaging plans in effect prior to June 1, 2015 can be found here.

Messaging plans in effect prior to December 15, 2014 can be found here.

Phone call plans in effect prior to October 1, 2015 can be found here.