Stride Integration

Stride delivers a group chat and instant message platform that provides real-time collaboration features for companies and teams. Combined with xMatters, this integration allows individuals to collaborate with the correct on-call resources via Stride to coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources into a targeted Stride room.

Automate handoffs across your toolchain

Integrating xMatters across your monitoring and service management tools allows you to automatically transfer key data throughout your systems to drive workflows forward. Collaboration invites from Stride reference key data from your monitoring or service management tools so your resolution teams can quickly get up to speed and take action. Within Stride, members can use the xMatters glance to see who is on call from a specific team and invite additional resources as needed. xMatters eliminates the need to switch back and forth between systems, so your team can resolve incidents instead of worrying about record keeping.

  • Use the xMatters glance to check who is on call and invite additional resources to a targeted room or live meeting
  • Record Stride activity back into a service management ticket (JIRA, ServiceNow, Cherwell etc.)