Automate ticket creation and workflow with the data and resources to fix the issue
Single System of Record:
As communication events occur, xMatters logs and documents them in ServiceNow in real time, saving valuable technician resources. In addition, the integration synchronizes groups and users from ServiceNow into xMatters.
Attach chat transcripts and incident timelines to your ServiceNow ticket for full transparency and easy reporting when resolved.
Triggered communications contain the information your on-call resources need to quickly assess and take action on incidents.
Manually or automatically escalate to on-call members and groups without reassigning incident tickets based on customizable rules.
Auto-Ticketing For Faster Resolution
Create ServiceNow tickets with complete incident context
ServiceNow tickets automatically created the moment an incident is detected
Include all the incident-critical information you need in your ServiceNow ticket
Capture incident metrics and timeline in the ticket for improved post-mortems