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Salesforce Service Cloud Integration

IT Service Management

Integration Overview

Transform customer relationships, and your business, using the latest in mobile and data technology to deliver the most personalized customer experience ever — every time, and anywhere. When a case is created, SalesForce reaches into xMatters to figure out who is on call for assignment of the case and can update the case when a device is successfully delivered to.

Key Benefits

  • Accelerate the notification from Cases to the right user at the right time
  • Insight into which users were notified and on what device, directly in the SalesForce Case