Salesforce Service Cloud IntegrationGet Started on GitHub
This integration is developed and supported by the user community at xM Labs on Github, and is not officially supported by xMatters.Get started on Github
CategoriesIT Service Management
Salesforce Service Cloud Integration
Salesforce Service Cloud is an ITSM tool that enables organizations to work with customers and channel partners to provide a personalized service. xMatters uses insights from Salesforce Service Cloud to effectively relay information to the right teams.
Salesforce Service Cloud + xMatters
When a case is created, this integration triggers xMatters to identify on-call resolvers using groups on-call schedules and device preferences. Once a resolver has been assigned, xMatters will update the case with information about which users and devices were notified.
xMatters increases your teams’ efficiency and service uptime by:
- Synchronizing Service Cloud cases with updates from service management tickets, chat tools, or actions taken in xMatters notifications.
- Enabling teams to update cases from their preferred device or ChatOps tool.
Build Your Toolchain
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