Salesforce Service Cloud Integration
Transform customer relationships, and your business, using the latest in mobile and data technology to deliver the most personalized customer experience ever — every time, and anywhere. When a case is created, SalesForce reaches into xMatters to figure out who is on call for assignment of the case and can update the case when a device is successfully delivered to.
- Accelerate the notification from Cases to the right user at the right time
- Insight into which users were notified and on what device, directly in the SalesForce Case