Oracle Enterprise Manager Cloud Control delivers software for monitoring and managing enterprise clouds and traditional Oracle IT environments from a single console. When events meet predetermined criteria, this integration with xMatters relays critical Oracle Cloud insight data to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.
Automate handoffs across your toolchain
Integrating xMatters with your other tools allows you to automatically transfer key Oracle Cloud alert data throughout your systems and drive workflows forward. Notifications and collaboration invites embedded with Oracle Cloud insights allow your resolution teams to take immediate action.
- Create a service management ticket with the Oracle Cloud insights
- Invite people across multiple teams to a conference call with context from Oracle Cloud Control
- Initiate a targeted chat room via Slack, HipChat or Stride
- Record chat room activity back into a service management ticket