Moogsoft delivers AIOps technology that helps reduce redundant event noise through algorithmic event clustering. When events meet predetermined criteria, this integration with xMatters relays critical Moogsoft insight data to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.

Automate handoffs across your toolchain

Integrating xMatters with your other tools allows you to automatically transfer key Moogsoft alert data throughout your systems and drive workflows forward. Notifications and collaboration invites embedded with Moogsoft insights allow your resolution teams to take immediate action.

• Create a service management ticket with Moogsoft insights
• Invite people across multiple teams to a conference call with context from Moogsoft
• Initiate a targeted chat room via Slack or HipChat
• Record chat room activity back into a service management ticket